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Petro Home Services
- Heating & Air Conditioning/HVAC
- Essex, MD
About this business
Location details
8900 Citation Rd, Essex, MD, 21221, United States
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WORST CUSTOMER SERVICE EVER!! We will deliver tomorrow. Ok THEY DONT SHOW. Call in, waste 20 mins being transferred back and forth to be told they aren't coming but don't worry they can come tomorrow!! Really that's what you told me yesterday. DONT WASTE YOUR TIME!!!
Business response:
Tiffany We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
Been trying to contact you reference a bill for 30 days.
I finally got my bill paid down now I don’t owe you guys anything so I request for me to be on hold for a little bit until I get my findings together since I’m only working one job and you guys seem like you don’t understand that it was OK to put my bill on hold and that they do not fit refill but once it’s paid off you’re telling me you can’t keep it on hold but so long, so I was very disappointed with that .
Your cost of oil was more then most companies I checked with.
Business response:
Gloria -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
You sent a Email that I had a delivery on 3/19/2023 and there was no delivery
Business response:
John -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Try and make it easier for new customers to request for new service online. You can do that simply by removing the "Account Number" area from the application form. Once you receive the online request, you can then give your prospective customer a call to close the deal. I have been both online and, on the phone, now for more than 30 minutes, trying to be your customer, up to no avail. Very frustrating.
Business response:
Samson -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
As a long time customer it was very disappointing when I did finally need help with something not to get a phone call back and when I had to call them back no one could help me get my hot water on till five days later. After going to another company who came to fix the issue the next day, I realized I was paying way over market pricing for a very long time.
I have a service contact. Heat went out in mid October. Needed an exhaust part. Took them a month to get back to me. Weeks later Sent out a technician to install part- wrong part and only one guy showed up to a two man job. A week later sent out two men with the wrong part. I will not have heat for Christmas and guessing not New Years either. Over two months and still no success. You tell me how you can make it right
Business response:
David Dellagiustina -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
No leaving company after 15 years service to furnace was bad left the pipes there totally rusted out fell to floor after oil service cleaning said was fine
Business response:
Michael -We thank you for taking the time to speak with our Managers. Based on that conversation we are happy to hear that the issue has been addressed. Feel free to reach out to us should you have any questions. Best regards, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.3 star rating with 920 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.