Physicians Immediate Care

4.0

Norridge, IL

About this business

Healthcare Urgent Care

Location details

4900 North Cumberland Ave, Norridge, IL, 60706, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 8:00 p.m.
Tue	08:00 a.m. to 8:00 p.m.
Wed	08:00 a.m. to 8:00 p.m.
Thu	08:00 a.m. to 8:00 p.m.
Fri	08:00 a.m. to 8:00 p.m.
Sat	08:00 a.m. to 8:00 p.m.
Sun	08:00 a.m. to 8:00 p.m.

4.01,614 reviews

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Alicia L.

4 years ago

Received a $120 bill for my FREE Covid-19 vaccine shots from back in April/May. They are closed right now so I can't call and ask yet what the hell this is about but the CDC website says all vaccines are free of charge. They also billed my insurance and my insurance already paid them the money. Physicians care you have some explaining to do.

Daniel A.

4 years ago

I needed a COVID test before I could travel so I scheduled an appointment here just to get here and wait another hour to be seen. What the hell is the point of making an appointment if I'm going to need to wait an hour? Don't come here if you're in a time crunch because they're going to screw you.

T. R.

4 years ago

In October, 2020 I saw a physician assistant named Chris. I had a minor problem that he was unable to diagnose. Chris told me there would be no charge. Three months later a bill arrives for $172.00. They are not honest and do not stand behind their word. I found proper care at another immediate care center. Use caution with this location. Thank you.

Emilia M.

4 years ago

This place doesn't even deserve 1 star. Absolutely horrible! Made an appointment for 12 pm and arrived 15 minutes before as asked. I then had to wait 40 mins in my car passed my appointment time before they called me inside. I went specifically to get the COVID rapid test and figured with a scheduled appointment I would be out in no longer than an hour. After finally being called inside the clinic I mentioned to the lady taking care of me that I am pregnant and was exposed to COVID. I again had to repeat myself to another la... read more

Jenny V.

5 years ago

READ REVIEWS!!! Literally the WORST customer service I've ever encountered. Handling of COVID procedures was so BAD! Check in process was TERRIBLE. As a health care professional myself, they could have better procedures in place with check in process. They literally had about 6 people waiting outside the door and 3 inside the vestibule (great for social distancing) while two ladies sat at the front desk not MOVING. Not to mention it's also the middle of December & FREEZING! What is the point of having an appointment if not t... read more

Marianne P.

5 years ago

My father is in rehab at Shirly Ryan Ability Lab (affiliated with Northwestern). My son helps care for my father at home. Shirley Ryan asked my son to come in for training before my father goes home. My son was recently at a wedding and it was decided for the health and safety of everyone involved he get a Covid test before training. An appointment was scheduled online and confirmed the morning of. Upon his arrival he was told in the parking lot that they could not test him because he had a past due balance on his accou... read more

Business response:

Thank you for your feedback, Marianne. I am sorry to hear that your son was not able to be seen at our Norridge clinic. It is our company policy that the account balance must be paid in full before a patient is seen. If your son has any questions, please have him contact our billing team at (855) 631-4563.

Amaya S.

5 years ago

I've been here for two hours for a drug test they are unprofessional to say the least, worst place ever do not come here it honestly doesn't take this long to do anything

Business response:

Thank you for your feedback, Amaya. I apologize for the long wait. Some of our clinics have been experiencing longer than usual wait times due to the flu, and we are trying to make adjustments to account for this. Thank you for letting us know.

Maxim P.

5 years ago

RUN DON'T WALK to a hospital emergency room instead of wasting time going here. Completely incompetent and uneducated. It's scary. Went in on July 21 for a simple issue and was proscribed three medications that were not for the problem I was having. Ended up going to a hospital emergency room for correct diagnosis. Now I know why they don't allow you to post a review on their corporate site. I don't know where they find their doctors or what their qualifications are, but it's can't be people with a legit medical degree.

Business response:

Thank you for your feedback, Maxim. I'm very sorry that you were not happy with your visit to our clinic. I would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information and we will get back to you as soon as possible. Also, to clarify, our providers are subjected to a structured and comprehensive vetting process. To view a provider's education and training, please visit our website.

Denise K.

5 years ago

READ BEFORE YOU GO HERE IF YOU NEED MEDICAL ATTENTION OTHER THAN A COVID TEST. I do really like this place, but 7/4/20 I did not at all. Needed to get an X-ray on my son's ankle so we showed up before 8 and there is already a line outside because they also test for COVID. I pull up to the main door to ask where those who need to see a doc like us go. The young man told me WE HAVE TO STAND IN THE SAME LINE!!! I asked the same question again thinking I heard him wrong and he said we all have to be tested/screened. Really... read more

Business response:

Thank you for your feedback, Denise. During the COVID-19 outbreak, Physicians Immediate Care's screening process is for all patients, not just those coming to us for COVID testing. We want to be sure that no one with respiratory symptoms enters the clinic. Once in the clinic, we require masks and physical distancing to make sure everyone is safe. Thank you for your understanding.