Physicians Urgent Care

Douglas D 

on BBB

7 months ago

Had a billing problem with Wellnow. The took $175.73 from my charge card for a bill that was not me. It was a bill for my grandson, and I called them ( the call center is in *****) and told them the story with the receipt from my daughter ( grandsons mom) and they keep telling me there is nothing they can do Please help 

Michelle S 

on BBB

7 months ago

We have privately funded Local 669 ************ that is based through **********/Blue Shield PPO, ********. Because it is privately funded from the union, we have more options offered to us than traditional Blue Cross/Blue Shield customers. To that end, while we do have a deductible plan, when it comes to Urgent Care, we are covered at 90% with NO DEDUCTIBLE. We have told Wellnow Urgent Care this many times yet every time someone from our family tries to go there, they want to charge us up front $40.00 or more. This is not a... read more

Diane W 

on BBB

8 months ago

My appointment was at 12:24 and at 1:34 I am still waiting to be seen. Others that came in after me are being seen. Cant rate the quality as I cant even be seen. 

Renee D 

on BBB

8 months ago

This is like many of the complaints already submitted. I was seen in September and charged a copay of $40. I got a bill last week 12/12 for $160 additionally owed. While I was expecting to see a bill, this was not itemized and had no other information. I received a text that I activated autopay, which I did not. Then I was billed today 12/23 for the $160. I did not authorize this at all. This cannot possibly be legal and they have no proof that I enrolled in autopay. This is a predatory act. Im fortunate that this does not c... read more

YN W 

on BBB

8 months ago

My college student has double insurance coverage and wellnow sent his outstanding bill to a collections company. They never submitted the claim to his secondary insurance even though we followed up with them when we received the bill in 2023. They needed to resubmit the claim. We have been dealing with this for 2 months and the collections agency does not have any record of his account. I have asked to speak to a wellnow billing supervisor and was told by the representative that they do not have a supervisor and was complete... read more

Alesia K 

on BBB

8 months ago

Got charged like I had no insurance and cant get my money back. I have called twice and cant get this resolved. I have my insurance papers and they were paid promptly, I then saw my bank account and was charged $165 not my copay! Billing isnt helpful at all, say it is being processed! I dont know any business that it takes 8 months to process an overpayment! 

Kathy R 

on BBB

8 months ago

I have had a really bad experience with the billing department. They say I owe a copay of $40.00 through a bill or text but when I call them they say it will be resubmitted and not to worry. Then I will get another bill or text and so on. My insurance is good, I have had no other problems or issues with any of my doctors, hospitals, etc. as far as billing goes. During one of my calls to this billing department the man I spoke with said that this was billed incorrectly. Today when I asked to speak to a supervisor he told me t... read more

Miaya M 

on BBB

9 months ago

Was seen in the beginning of October and was wrongfully charged a co-pay, had to jump through hoops just to be told I had to contact billing, and then billing had to reach out to their refund department. Ive callled about 6 times since then trying to get my refund and just keep being told its processing and theyre waiting for the refund department to do their job. Over 2 months later I still havent received anything and no one can allow me to speak to a supervisor. ******** customer experience. I just want my refund. 

Joseph P 

on BBB

9 months ago

Absolute garbage, appointment at 2:50. Its now 5:15. What a load of s*** this is. Never returning EVER again. I urge everybody to avoid all WellNow urgent cares.