This profile has been claimed by the business owner or representative.
Physicians Urgent Care
- Mishawaka, IN
About this business
Location details
505 W. Cleveland Rd, Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Terrible care. We walked in at 730 PM after at incident at a restaurant and they said they were closed. We said the sign said opened and we checked online and it said walk ins welcome. She said its open because we are cleaning. Remind you there was no one even at the front desk when we came in. They were all just in the back talking. This is my second time here and they were just as unprofessional and rude then. Seems like no one is interested in actually working. I understand closing was at 8 but we still walked in during b... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
WellNow has the worst billing department. When you pay your co-pay you need to make sure you know what you are signing because I unknowingly gave them permission to bill my Flex spending card for any additional payments. They did send a text saying that a payment would be processed but because I thought they were spam I deleted them. I received a statement in the mail that reflected a discount and I was planning to mail them a check for the amount on the bill but they went ahead and charged my flex spending account for the t... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
trash absolute trash sending "bills" to collection a year and half later after having to go there twice for a cold. the first visit and second visit were actually fine i paid in full for the first visit with no insurance no problem. after still not being better after a few days i was instructed by them to come back which i did. the second visit i wasn't suppose to be charge since i was there only a a few days before hand which wow i thought was great and honestly was pretty happy about how they handled this situation i wasnt... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Do not go to the WellNow in ********, **. They don't even have a doctor on site. You'll see a Physician's Assistant posing as a doctor. I spent $150 with insurance just for them to take my temperature and prescribe a drug that would have aggravated a pre-existing condition (that he never asked about) if hadn't researched it.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Absolutely unacceptable treatment by this urgent care clinic.I arrived in severe physical pain seeking urgent care. Instead of receiving compassion or professionalism, I was met with total disregard. The provider (who introduced herself as ******* *******) refused to listen to my concerns, denied me appropriate treatment, and abruptly ended the visit with no explanation.When I calmly requested a refund for services not provided, the front desk staff escalated the situation by using vulgar and profane language and threatening... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
as far as care, ok. Just very long wait. But as far as payment...ya better be sure what ya have to pay. Ours was way less than what was told. But because their system was down....yea right...we had to pay more. Now trying to get our money back, the difference, just getting the run around. It's been 46 days. They took our money that day and we have to wait this long to get back. NOT right. So better beware on that part of it. Like I said we will not be back. Will go to ER first. Plus most of the billing people I've talked to ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
******* was by far the absolute worst person Ive ever encountered in a medical setting. My daughter was upset and in pain(4y.o) and immediately tried to do stuff with her instead of letting me calm her. I asked for a temporal thermometer and she said no we dont have one with the biggest attitude. My daughter was kicking and ******* apparently has never dealt with children before. She didnt get kicked or hit and he yelled at my kid to not kick her. I stepped up and said thats enough. I want a new nurse. Your bedside manner **... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I received a bill for services received. It was the only bill. It was a past due notice saying I was being turned over to collections. I paid the bill by check. The same amount was also charged to my credit card. I was double billed and double paid. Their billing **** agreed when I called. Said a check refund was in the mail Called 3 times & was told the same thing. No check came. I had to dispute through my credit card and they researched it. Credit card withdrew the payment because Wellnow was paid twice and admitted it. T... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Terrible customer service. Called dozens upon dozens of times to get a bill recoded. Going through insurance they charge $230 and out of pocket was $75. I have spend hours on the phone with my insurance and wellnow in a three way call. My insurance provided everything required. Yet Im still getting past due bills in the mail, when they owe me a refund. **************** tells me the same thing everytime, that a supervisor will call me and I never receive a call. They tell me they will escalate my issue and months later nothin... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Urgent Care
How is Physicians Urgent Care rated?
Physicians Urgent Care has a 3.8 star rating with 1,617 reviews.
When is Physicians Urgent Care open?
Physicians Urgent Care is closed now. It will open at 8:00 a.m.