Physicians Urgent Care

Cortney M 

on BBB

6 months ago

I went there to get a TB shot and a drug test for a healthcare travel job. I gave my urine sample, the nurse said, thats not enough, even though it was an inch worth in the cup. Pretty sure you just need a little bit for a dip stick? She gave me a bottle of water to redo the test. Almost an hour went by, no TB shot yet, I went back to nurse and said Ok I can pee again. She said oh, no. I already put in the computer A SHY BLADDER. And I couldn't take the same test twice in a day.Okkkkk than why did she give me water to **** a... read more

Jessica H 

on BBB

6 months ago

I do not have insurance and I self pay. In October 2024 both my husband and I used our local office. We paid our total bill at the time of service. No extras were done, just a standard visit. I received texts and emails saying a scheduled payment for $190 was going to be charged to my card. I figured it was a scam because I owed them nothing and I did not have a card on file. Luckily my card expired before the charge went through.I just received an actual bill a few weeks ago AFTER the attempted charge. The bill showed I was... read more

Shannon H 

on BBB

6 months ago

Twice now, I have received service from WellNow and after my initial appointment they accessed my bank account without my authorization. I am self-pay (no insurance to cover the cost), I pay $175 at the time of service then a couple weeks later the has been a charge of $65 applied to my bank account. When I reached out to their customer service **** to inquire about this I was advised my appointment was miscoded that is why they took more money. Again, I DID NOT GIVE THEM AUTHORIZATION TO TAKE THIS EXTRA MONEY FROM MY BANK A... read more

Heather M 

on BBB

6 months ago

Zero stars....Went to the location in *******. Walk in, there's 3 people behind the desk, not 1 of them said hello. Get checked in, and they tell me I owe $ 78 and some change. I said for what? ( I've never been here before). The *** says, maybe it's my copay or deductible. I tell him, I don't have a copay. I know my insurance well and I don't pay a deductible until I've reached my set amount for the year. He says it's out of their hands and I need to pay that before I'm seen. I said forget it and left. Reading these other c... read more

Jack L 

on BBB

7 months ago

I had a dr **** this past Saturday at 12:40pm., When I arrived they told me that they didn't have a provider. I Asked them how come you didnt call with this info. They indicated that they were going to tell this info when I arrived. They didn't know how far I traveled from. I would've expected someone to call me first. 

Joanne B 

on BBB

7 months ago

My 88 yr. old typically vibrant mother went because she had been suffering for over a week with ear pain; a terrible cough and congested nose. Was seen by the doctor *** gave her an uninterested look over - meaning did not check her lungs; heart rate; temperature. He did look in her ear and said it was fluid filled - told her was probably a eustachian tube issue - to get over the counter Cordicidan and ******* - take it for seven days and if it doesnt work come back! She tried this for 4 days and finally went to her CDPHP on... read more

Krista H 

on BBB

7 months ago

I went in for a what I knew was the start of a UTI. I didnt have any symptoms out of the ordinary or severe, no reason to run anything but a basic lab. They submitted over $1600 to my insurance, now Im left with a bill for over $500. I reach out to another urgent care and a good friend is an NP at an advanced urology office, and both said that is ridiculous. I had the same thing probably a couple years earlier, and no such charges. So I know either the ** didnt do her job right, or this facility is criminal with what they ar... read more

Lynn H 

on BBB

7 months ago

Went to the ***** location sick as can be with a 4pm appointment . Its 5 pm and I am still waiting . They told me upon arrival appt only holds your spot. ??Tons of walk ins. Clearly another profit over people company . Will not be back . Considering walking out now as I write this. And the place is messy inside unkept. 

Jen P 

on BBB

7 months ago

The virtual care visit tried to charge me $120 when my visit copay is $0 and has been $0 since I started using the service. There is no number to call for help so I went a different route. Friends and family have been desperate for a medical visit and paid $120. They are stealing $ from customers covered by insurance!