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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT RENT FROM THIS COMPANY. We've dealt with numerous problems since we moved into this house. They put a giant bandaid on the entire house just to put someone else in it, and they'll probably do the same thing again once our lease is over. They refused to let us terminate early even though we've dealt with the house being a nightmare first day of move in - cockroaches, oven looked like something had been sitting in there for years, chewing gum on lighting fixtures, outlets not working in all of the bathrooms due to "wiri... read more
They will charge you for work orders that are not your responsibility, without telling you, and then refuse to refund you your money. We recently found that living room fans that were installed in the home when we moved in, hit the ceiling beams when they are run (we have to run them as there are A/C issues which they also refuse to address). As soon as we saw that the fan was hitting the beam and chipping part of it off, we turned the fan off and submitted a work order as outlined in our lease. Pathlight dispatched a 3rd pa... read more
Never rent from this company. They do not care about you as a renter whatsoever. We moved in December 2023, and it has been an absolute nightmare. Upon move in day, the house was not clean at all. Opening the oven revealed the most disgusting thing your eyes could see moving into a house. We cleaned everything ourselves. All the outlets in the bathrooms didn't work and it took weeks to fix. The hot water did not work in our master bathroom shower and was fixed roughly 5 months after moving in. Almost none of the doors shut p... read more
Business response:
Hello *******. Thank you for providing this feedback. Our records indicate that there was a work order submitted on 7/1/2024 and the **** work was completed on 7/13/2024. An additional credit for $878.55 has been submitted to your ledger for the inconvenience.
This is the worst property management company I have ever had to work with. We moved into our home and almost immediately had issues with appliances, water damage, and mold. They stated several times that they were going to fix issues we had listed on move in check list and never have they also refuse to abide by the written terms of the lease and credit us rent back for the 1/3 of the house that is under construction due to flood damage caused by lack of upkeep on the roof and siding of the house not to mention we are respo... read more
We are military members expecting our first child, and our experience with Pathlight has been beyond appalling. Upon arriving at the house we're renting, we were horrified to find someone inside taking pictures. The house was filthyno one had bothered to clean it. To our disgust, someone had used the upstairs bathroom, and there was no hot water available.What makes this situation even worse is the complete lack of customer service.
The worst company ever to work with. They own a rental property next door to my house. They do not maintain the property when it is not rented. They let the grass grow out of control. I have to email them 30+ times and turned them into the city before anything was done. I needed a new fence. I paid $7300 for a new fence. I paid $2800 for a shared fence on the side with the rental. It took ***************************************************************** Finally they agreed to pay. Then they finally sent the money. Except its... read more
They put a random $225 *** charge on my account after I told them I wasn't going to be renewing my lease. I had to email and call them for weeks to get them to tell me what the charge was for. Finally they told me it was for 9 *** violations from the last 2 years. Normally if we had a violation they would tell us about 30 days after the incident, and charge us with a fee then. I don't know why they decided to suddenly charge us for stuff that happened months ago and couldn't be disproven anymore. One charge was for a parking... read more
Business response:
Hello *********. Our records indicate that you received a Security Deposit Disposition Letter on 8/22/2023 regarding the charges to your account and that the account was adjusted accordingly on 8/28/2023. If you feel any chargeback was incorrect, feel free to proceed with our dispute process and include any supporting documentation you believe will be helpful to ***********************************
This property management company is unreliable, inconsistent, and careless. My husband and I have been living in a property managed by them now for about 3.5 weeks, and it is the worst mistake we could have made. Since living here, we have been 3 weeks without working AC on our upstairs floor. We have been consistently given the run a round about when we can expect the issue to be resolved. I've spoken with a couple of technicians/maintenance people who have come out, and I have been told they can't do the work because the c... read more
Business response:
Hello *****. Thank you for bringing this to our attention. Our records indicate that there was a work order for the water heater that was completed on 7/1/2024. There is currently a pending work order for the **** and someone from our resolutions team will contact you for further assistance.
Dont rent from them.I truly wish someone wouldve warned me.They are the most cruel, incompetent, complicated, apathetic, unprofessional, and just an absolute nightmare of a rental company.I hope they get whats coming to them because they have hurt so many people and dont care.I am so excited to move out and be free of them. Absolutely just energy vampires and snakes! Never rent with them. Ive had so many issues in this ************ never come through. Typical corporate giants. Youre definitely better off renting from a small... read more
Business response:
Hi *******. Our records indicate that the Utility dispute was handled within the allotted 48-hour timeframe. As mentioned, on 01/25/24 when you submitted your notice-to-vacate with a move-out date of 3/31/24, it was sent to the *************** to have the service switched back to Pathlight due to pending vacancy. We apologize for the inconvenience and the associated fees have been credited to your ledger as of 6/25/2024.
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is closed now. It will open at 8:00 a.m.