Plano, Texas

Travis G 

on BBB

4 years ago

It's unfortunate that people only tend to come on to review sites and complain because the reviews on here do not paint a true picture of how great this company really is. They have gone above and beyond to help out with the very few concerns we even ran into with our rental. They were always prompt in responding to my inquiries. Please take the negative reviews about them on here with a grain of salt and keep in mind there are (as of today 6/22/20) only 266 reviews on here and they have purchased homes for thousands of peop... read more

Lisa W 

on BBB

4 years ago

Customer service was phenomenal and timely. The response for work request was timely and reasonable. 

David L 

on BBB

4 years ago

I have been renting from Pathlight Property Management for the past 4 years and it has been a pleasure. There is one person in their employ, Tiffany ****** that has consistently gone above and beyond to help me navigate some matters in regard to early repairs on the home and several renewals that have made the experience a more positive one than I thought it would be. Whenever I had trouble getting a hold of a support person, I would ping Tiffany and she would fix the issue. I see others have had issues in this BBB profile a... read more

Nika M 

on BBB

4 years ago

I tell you what!!! No company is perfect, and no situation is perfect.... But Pathlight sure knows how to take care of you, guide you, and stay by you through the solutions!! Tiffany ****** on the Midwest Team, has gone ABOVE AND BEYOND for my family and our sticky situation. The way she handles our questions and concerns with such delicacy, is incredible! She is an absolute breathe of fresh air to talk to, and she LISTENS!! We've had our fair share of imperfections over the past year, and in a matter of days...she has turne... read more

Erica P 

on BBB

4 years ago

Just got off the phone with Maria, I asked her for help with the rent due to being out of work and my mother being laid off. She was so kind, she explained in detail what Pathlight is doing to help those who are renting. I have been renting for almost 4 years and when I called them, I didn't expect them to help tenants at all. So this was a nice surprise. Maria was very compassionate with what renters are going through right now. 

Kevin M 

on BBB

4 years ago

Completely blown away by the prompt service and communication provided by Kurt **** and the Midwest team at Pathlight. 

Lisa B 

on BBB

4 years ago

I was blown away the first time I spoke with Jullian (Jullian ***** - West team). The first thing I noticed was how kind he was and so willing to help. He has gone above and beyond for us. We've been with Pathlight since July 2018. We've had our ups and downs with payment issues because we suffered multiple deaths in our family and the fallout from that hurt us in so many ways. I've always been able to reach Jullian and if he happens to be away from his desk, his staff has been very diligent in getting the message to him. ... read more

Sherri J 

on BBB

4 years ago

We had a wonderful experience with Pathlight Property Management. They were what we needed, when we needed them the most. The process was very simple. We were approved. Went out with our realtor. Found a beautiful home. Moved in and began our new life. Any issues we had with the home were addressed immediately. We could not have been more pleased with Pathlight. 

Ronald G 

on BBB

4 years ago

It's relieving to work with a company that does what they say and do it with a sense of urgency. We are so impressed with their attention to detail and world-class customer service.