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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is horrible. They send paperwork stating your home will be painted, repaired and cleaned prior to moving in. Our home was filthy, no air, no working shower and no interior paint. It took a week to repair the air and a month to repair the shower. They still refuse to paint even though the home has two different colors of paint on walls. Avoid this company and their parent company, Home Partners of America, at all cost.
Business response:
Hello *****, per our correspondence with you, interior paint was not approved. Just because it is requested prior to your move in does not mean it will be approved and completed. While we deliver our homes to a very reasonable standard, we understand that sometimes specific expectations can vary. Please feel free to contact us if you have any additional questions - we are here to help.
DO NOT RENT WITH THIS COMPANY!!!!!!! After reading all the reviews about this company I am beyond blessed that God kept shutting the door for my family and I. To have Jose ****** and Summer ******* act as unprofessional as they did by continuously providing false conflicting information was a blessing in disguise. This company will be hearing from my attorney very soon because in their email to me it states that I am approved (if none of my information has changed) and it didn't same occupants same incomes, but Jose states t... read more
Business response:
As we strive to provide a smooth and effortless renting experience, Pathlights leasing director spoke with Ms. ****** on July 3rd in an effort to assist with her application of a rental home as Ms. ****** was confused about the renting experience as a whole. Ms. ****** was qualified for the home she applied for and the email explained that additional information was needed prior to an approval. The verbiage in the qualification email states, "...will receive a full approval from Pathlight Property Management ("Pathlight") fo... read more
No star should be awarded for this business.100% the worst. No AC for over a month in a house with a monthly rent over $2000. There is a long story that goes with that. Just be advised, they ****. I have never written a review on anything in my life. This was BAD.
Business response:
Hello ***** we are sorry to hear of your displeasure. Please reach out to us marketing@pathlightmgt.com so we can provide assistance. Regards, Pathlight Management
Worst customer service experiences I've ever had. The only thing this company is good at is giving you the run around. I have lived in my house for less than 3 months and already had my HVAC unit go out completely twice. When I toured the property there was a note left on the counter that the HVAC unit needed to be fixed. I confirmed that it was done before moving in and it was NOT. The first week and a half of living here I had no heating and it was below 60 degrees. I have a 4 year old and 1 year old living with me. They "... read more
Business response:
Hello ******** we acknowledge that we have been in contact with you today to update you that the AC is being restored today after being reported as going out 2 days ago. We apologize for any inconveniences this may have caused. Regards, Pathlight Management
I don't even want to put one star. But the only way I could write how horrible this company has been was by putting at least one star. They are HORRIBLE! They have vendors come out that are incompetent and the PATHLIGHT management team is lazy and cheap. One toilet in our house has been broken for 2 years now, and they keep sending stupid vendors out for a "quote" but nothing has been fixed. I'm SO TIRED of dealing with PATHLIGHT. Clearly the only way for PATHLIGHT to actually get back in touch with the tenet is to leave th... read more
Business response:
Hello ******, we are very sorry to hear of the ongoing plumbing issue. We will reach out to you directly to provide assistance and escalate this work order to completion. Regards, Pathlight Management
I couldn't agree more with all the negative comments about this company. I'm currently a tenant in one of the homes being managed by Pathlight Management/Home Partners of America. I have a book of complaints on all our work orders being neglected and not properly managed by this company. Last work order is still open at day 50 and going on the 6th vendor due to the quotes received from the first 5 vendors. Instead of looking out for the tenants, they care more about saving every dollar they can and collecting complaint after... read more
Business response:
Hello ***, we are very sorry to hear of the ongoing maintenance items. Please reach out to us at marketing@pathlightmgt.com so we can **** in and provide assistance - we are here to help and hope to hear from you soon! Regards, Pathlight Management
We reported an issue with our refrigerator/freezer on May 14th. It's now June 12th and there is still no end in sight. When we call maintenance they tell us to call our property management team. When we call the property management team they tell us this is a maintenance issue. After making 7 phone calls over the last 2 days I was told that Home Depot is responsible for the delay because the refrigerator is not in stock. Not sure why they cannot order a different model that is in stock. Unfortunately for us this has just bee... read more
Business response:
Hello ******* we are very sorry to hear of the outstanding work order. Please reach out to us at marketing@pathlightmgt.com with your name and property address so we can work together on this issue. We hope to hear from you soon! Regards, Pathlight Management
I would not recommend path like to anyone. They were in charge of making sure our home was ready when we moved in. There was a light in the front room hanging by wires, the icemaker did not work, and there were gouges and holes in the walls everywhere. When we filled out a work order for these things we were told they were going to be fixed. Two weeks later we were told the icemaker was not their responsibility even though they said when we moved in everything work. They kept losing the work order for the light to be fixed. ... read more
Business response:
Hello ******, we are sorry to hear of the open maintenance items. We have reached out to you directly in an effort to provide a resolution and look forward to hearing from you. Regards, Pathlight Management
Very unorganized and untrustworthy
Business response:
Hello ********, we are sorry to hear if your displeasure with your customer service experience. Pathlight is committed to a standard of excellence and we would like to discuss this matter with you further. We have reached out to you directly and hope to hear from you soon! Regards, Pathlight Management
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.