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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very disappointed. I used an on line physician and was provided with a prescription. I clicked on “delivery” ….. huge mistake. I had to wait 3 days from the date I received the prescription to receive my meds which were shipped from BC to Alberta. Given it was a pain medication, this service was not helpful. I received texts saying they were contacting my physician for a refill prior to me actually receiving my meds… I will never use them again. There was no transparency as to how long the delivery would take. Not su... read more
On the previous order, I had a bad experience. The manager contacted and explained what they can do to me to get me a better experience. I will order again from Pocketpills. I believe they can improve to become an excellent service. I support the pure Canadian Pharmacy!
Business response:
Thank you for taking the time to update your story, Krisna. We are grateful for your feedback and look forward to this opportunity to serve you better.
No good customer service. Fedex service made it worst! Received the medication in a week with a broken box. Price is good.
Business response:
Thank you for bringing this issue to our attention, Krisna. Your feedback is highly appreciated. We sincerely apologize for the inconvenience caused by miscommunication with our team. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
When first signing up, we had to go through multiple channels to get all our information in the system correctly and deal with several people. Every time someone said they were going to do something, it wouldn't happen. After initial set up, we have experienced similar issues where over text. There was a couple times we declined the pharmacist consult and they still called us. Other times when we did need the consult, they would miss the meeting time and never call back. In addition, there are way too many communicati... read more
Your customer service agents are excellent. Unfortunately your choice of delivery company I can only rate as a BIG ZERO. Fed-Ex is the worst company to have as a delivery service. Here in Ontario their head office in Mississauga has no clue about other towns and cities outside of Toronto and surrounding areas. I definitely cannot give them nothing but a zero
Business response:
Thank you for sharing your experience with us and with the community, Georgette. We value your feedback. We continue to look for ways to improve our delivery service and expand our delivery partners. Our pharmacy team will always go above and beyond to provide you with the best-in-class customer service. We value your trust and look forward to continuing to elevate your pharmacy experience.
Source and sell higher dosage of ED pills.
Business response:
Hi Joey, We value your feedback. We would appreciate if you could suggest a convenient time for our team to reach out to you and discuss the details.
Very poor communication with the doctor. I still don’t have my prescription after 3 weeks of waiting and calling both you and the doctor’s office. I’m ready to go back to a physical pharmacy!
Business response:
We feel terrible for letting you down, Nancy. We're looking into what went wrong. Our management team would appreciate a few moments of your time to make things right. Please suggest a convenient time for us to call you about this.
I WAS UTTERLY BLOWN AWAY BY YOUR SERVICE AND EXPERTISE! HAVE RECOMMENDED YOUR PHARMACY TO FRIENDS AND FAMILY!
Business response:
We're honored to be your preferred pharmacy, Michele! Thank you for your trust and recommendation. We look forward to continuing to elevate your pharmacy experience.
Not deliver at 11:30’at night to my mailbox. Please and thank you.
Business response:
We apologize for the logistical mishap. Ensuring you receive your medication as soon as possible is our top priority. Angela, we would love the opportunity to connect with you to explain the process further and makes things right with you. Please suggest a convenient time for our management team to call you.
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,864 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 8:00 a.m.