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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
You used FedEx when FedEx does not have the keys for the apartment/mailbox. I then was told that I would get a Tracking number for the shipment, that I did not get. So FedEx constantly called me for about a week for two that I have a shipment ready for pickup, that I can't pick up. I contacted the Essentials Canada to get the tracking number and basically blamed them for the failed shipment and angrily canceled my prescription, only to learn DAYS LATER that after you guys failed to give me the tracking number and called me ... read more
Business response:
Thank you for bringing this issue to our attention, Martin. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
There was a lot of mistakes made when setting up as a new customer with this company. Everyone was friendly and very helpful to get any problems fixed. The company has amazing team to contact and follows through in a timely manner. The service as a pharmacy is 100% better then walking into a pharmacy. I would recommend pocket pills as a company to deal with especially anyone on the go and don’t have the time to walk into a pharmacy.
Business response:
Thank you for taking the time to update your review, Ben. We truly value your feedback. We appreciate your trust and look forward to elevating your pharmacy experience moving forward.
Really not sure Kinda lost trust in the company and I just joined. First medication ordered I was out and waiting it came last minute before I was scheduled to take(not impressed at all). Some say one time most would say dumb and reckless. Company was told several times it was WSIB, but still wouldn’t listen and put it though my other insurance. It’s been “looked after for next time” will see how that works out.
Business response:
Thank you for bringing this issue to our attention, Ben. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
Got a 100 mg. Of viagara and it doesn't work. But meanwell 50 mg. Of viagara actually does it. Beware.
Business response:
We are sorry to hear the medication did not meet your expectations. We would be happy to connect you with a pharmacist to discuss the correct dosage for you. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
I did not receive my order but said I did, and also got charged for it.
Business response:
Thank you for bringing this issue to our attention, Nikki. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
After calling about my first order and why it was not put through my Benefit Plan they look through it and found it was not they resubmit it and credit my credit card they also sent me a gift card for my troubles Thank you
Business response:
Thank you for taking the time to update your story Stephen. We appreciate your trust and look forward to continuing to elevate your pharmacy needs.
First off it was just a renewal. I then was asked if I would like to try another product. No mention of Price. Kinda a throw in if you will as what I was thinking. I then spoke to a lovely lady about the whole new product I was going to receive and I actually said I didn’t want it. Still nothing about price. She said just to try it. I then received my new product and the bill. Wow. I got charged for it and I won’t even use it. Not happy at all. I’ll cancel next time I guess. Next time be more upfront about cost and ... read more
Business response:
Thank you for bringing this issue to our attention, Sean. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
Still waiting for answers
Business response:
Thank you for bringing this to our attention Stephen. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
Tell your FedEx delivery driver to drop the pkg off at the customers door not elsewhere
Business response:
Thank you for bringing this issue to our attention, Kimberly. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,877 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 7:00 a.m.