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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
10 days later my pills still haven’t arrived. Won’t chance my health with them again
Business response:
Thank you for bringing this issue to our attention Derek. Your feedback is highly appreciated. We sincerely apologize for this inconvenience caused by the delay in your medication order. We are following up closely with Canada Post to resolve this We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and help make things right.
Excellent customer service. Promo replies to inquiries.
Business response:
Thank you, Bill, for taking the time to update your review. We appreciate your trust and look forward to serving you better.
Initial discussion was great. Follow-up communication via text was totally out of sync with what was discussed on the phone. Pricing was also surprisingly higher compared to existing pharmacy.
Business response:
Thank you for bringing this issue to our attention, Bill. Your feedback is highly appreciated. We sincerely apologize for letting you down. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
You did not setup my account properly, did not get all my prescriptions properly and you keep sending me messages about drugs that I asked you to hold. Listen more to the customers requirements!!!
Business response:
Thank you for bringing this issue to our attention, Steve. Your feedback is highly appreciated. We sincerely apologize for the inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. We are looking into why your medication profile was not set up correctly and would appreciate the opportunity to make this right for you. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
I have found this experience very time consuming. This is not a service I will be using ever again. Once my existing prescription runs out I will be done. I could have gone to several pharmacies for my prescription and still spent less time than I spent using this system
Business response:
We're sorry to hear you found our online pharmacy service time consuming, Dawn. Our aim is to make the process as seamless as possible for you. We'd love to connect with you to better understand your feedback and improve our service to serve you better. Please suggest a time for our management team to call you to discuss this briefly and help make this right for you.
Great experience
Business response:
We appreciate you taking the time to update your review, Rohan. We're so glad you had a great experience. Thank you for trusting us with your medication needs. We look forward to continuing to elevate your pharmacy experience.
Excessive waste of Plastic. Paper could be an alternative in packing meds.
Business response:
Thank you for your feedback, Rohan. You'll be glad to know our Pocketpacks are made of recyclable plastic and use 60% less plastic than traditional vial bottles. The box they come in is also made of recyclable material. Please dont hesitate to contact us by call or text to 1-855-950-7225 should you have more questions about your Pocketpacks.
Hello. Your service was extremely fast. Very impressive. Thank you! BUT. You sent me medications that will expire in less than 2 years (except doxy: Sept 2026). - azithro and amox: June 2023 - cipro: July 2023 - metronidazole: Oct 2023. This is unacceptable in terms of preparedness and the total price invested. On the website, it's written that meds will have expiration dates within 2-3 years of the date of manufacture. I'm truly disappointed. On top of it, no casing and no guide (just a PEF) and nobody mentioned that. ... read more
Business response:
Thank you for bringing this issue to our attention Valerie. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
I like your service but there a few things that make me not give you a 5/5 review: 1. I get texts for the same thing from 2 different numbers asking me the same question. I answer and then I get asked again either by the other text # or within the same text 30 minutes later. Whoever responds from Pocketpills doesn’t look to read what was already answered. I have examples I can send. 2. Your staff are sending my doctors (2 so far) a request to refill before I even see the doctor for a refill. This means you are putting pre... read more
Business response:
Thank you for taking the time to submit a review, Andrea. We sincerely apologize for the inconvenience caused and are happy to resolve this on a priority. Please suggest a convenient time for our management team to call and discuss the details.
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,864 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 8:00 a.m.