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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The prescription took too long to arrive. I would be more convenient for us to pick up the medication in a drug store
Business response:
Thank you for bringing this issue to our attention, Santiago. Your feedback is highly appreciated. What you experienced is certainly not a usual occurrence in our process. We sincerely apologize for this inconvenience. At Pocketpills, we set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
Stomach issues. I'm not sure why :(
Business response:
We're so sorry to hear this, Vidia. Our pharmacist will contact you shortly to discuss what might be causing this. Thank you for your feedback and we look forward to improving your pharmacy experience.
Great conversation on how to process my prescription over the mobile app. Very good customer service, I was not expecting the call and gift certificate. We will use PocketPills again.
Business response:
Thank you for taking the time to update your story, Steven. We appreciate your trust and look forward to serving you better.
You can improve by sending me ALL of my medications. You are still refusing to send me the Percocet that I have to to take, only as needed, for excruciating abdominal pain. I endure intestinal blockages due to 18 surgeries I have had over the course of my life for of Crohn's disease. These abdominal obstructions come and go at unpredictable times - every week to every four months - and the only thing that helps dull the pain is Percocet. So my doctor has prescribed 60 pills, to be used over a two-month period. She has put re... read more
Business response:
Thank you for your feedback, Steven. We are looking into our delivery service and how this can be improved to better meet our member's needs while complying with the regulatory requirements. Rest assured this matter is being addressed as a priority. Our management team will be in touch with an update. Thank you
delivered to my neighbour
Business response:
Thank you for bringing this issue to our attention, Juan. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
The service was good, but for the simple prescription I could have gone to the local drug store. It took over four days to get my prescription verified and delivered.
Business response:
Thank you for bringing this issue to our attention, Steven. Your feedback is highly appreciated. What you experienced is certainly not a usual occurrence in our process. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
I got a call after the last unfavourable review of Pocket Pill services and I was given their heart felt apology concerning their late delay in delivering my medication. I was assured that they are in fact working towards a delivery solution that would prevent my initial unpleasant experience with them from happening in the future to anyone. I really hope they do a proper review of their system, such that patients can receive their medications within 2 to 3 hrs especially in emergency situations. Thanks
Business response:
Thank you for taking the time to update your story, Danielle. Your feedback is so valuable to the improvement of our service. We appreciate your trust in us to provide a better experience in the future.
Poor and delayed delivery service. Waited for 18hrs for my medication and I was in severe pains all the time.
Business response:
Thank you for bringing this issue to our attention, Danielle. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
Today, I was contacted by the Head Representative and was happy that going forward the problems I've had is now dealt with. To be honest, I answered the call a little skeptical and by the end I was surprised on how professional they took my feedback. They took the time and and listed the problems I said in the last review and assured me there are not going to have these problems with anyone else in the future. Needless to say that my opinions of them after that phone call is a comple 180* :)
Business response:
Thank you, Martin for taking the time to update your review. We appreciate you and look forward to serving you better.
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,864 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 8:00 a.m.