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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I'm giving this score because I ordered a vaccine that no one is willing to administer, I wish I would have received instructions to send this directly to a doctor. I cannot bring my own vaccine to an appointment anywhere in Montreal.
Business response:
Thank you for bringing this to our attention, Zorayda. We sincerely apologize for the inconvenience caused. We are looking into this incident and will take action to resolve the cause asap. Please suggest a convenient time for our team to call and discuss the details in order to help serve you better. -PocketPills Pharmacy
Called to confirm my address and the medication came on time.
Business response:
Thank you for taking the time to rate us, Joyce. Our online pharmacy service aims to ensure you have your medications right when you need them. We appreciate your trust and look forward to continuing to serve you. -PocketPills Pharmacy
Your driver is so annoying. He called me 3 times. So redundant. Why can’t you just deliver the good at the door.
Business response:
Thank you for bringing this issue to our attention, Shirley. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better. -PocketPills Pharmacy
I have already communicated my thoughts to the pharmacist who was in charge at the time of delivery through a series of text messages sent to him. In any case, I will be very, very reluctant to use your services again because of my negative experience. The issues: you had eight business hours in which to deliver a simply package of antibiotics but failed to do this. Instead, I had to wait an extra hour, receiving my package at 10pm. I also had to stand in front of my apartment because the delivery driver seemed unable to loc... read more
Business response:
Thank you for bringing this issue to our attention, John. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better. - PocketPills Pharmacy
I was out of heart meds for 4 days. All my drugs were not transferred. My Brycanyql and Pulmicort are not in my new file so I'm driving around to get them. Your Mets are very expensive. I'm not sure that I fully trust your service. John Tetaert
Business response:
Thank you for bringing this to our attention, John. We hold ourselves to the highest of standards and are sorry to have let you down. We want to take action to rectify this for you as soon as possible. Please suggest a time we can contact you to discuss how we can make this right. -PocketPills Pharmacy
Site has bugs when using OAuth2 external provider login. My account is messed up. You must use password login. Sentry isn't working either so their probably unaware there's an isue. I called in and the agent kept getting my information wrong over and over. Even from one minute to the next, her recollection vanished of things I had just said. In the end she still got many parts of my profile wrong including my address and when Purolator came they had to call me because she put in 40-8822 and the address is actually 408-8... read more
Business response:
Thank you for your insights, Jamie. We are sorry we let you down. Our technical team is looking into this on a priority. We look forward to resolving this issue as soon as possible and will be in touch with an update. -PocketPills Pharmacy
Cost is quite abit more than our pharmacy which I was unaware of before I ordered. Dispensing fee was understandable but somehow on top of that it’s almost $50 more a month.
Business response:
Thank you for bringing your concerns to our attention, Megan. We would love the opportunity to discuss this in more detail with you and help provide you with a solution. Please suggest an appropriate time for our management team to reach out to you. We look forward to speaking with you soon. -PocketPills Pharmacy
From start to finish, and by that I mean text conversations to final delivery, the service AND THE COURTESY was excelleing.
Business response:
We appreciate you taking the time to share your experience, Mark. We are pleased to know you enjoyed the seamless experience of our online pharmacy service. Thank you for trusting us with your pharmacy needs. Looking forward to continuing to serve you. -PocketPills Pharmacy
Further to my review of Sept 10 2021, I am happy to report that Pocket Pills contacted me to explain what had happened and resolved the issue to my satisfaction. I am satisfied with the explanation given and with the prompt action taken by Pocket Pills to resolve the issue with me.
Business response:
We appreciate you taking the time to provide this update, Al. We are delighted to have you as a member of the PocketPills Pharmacy family. Thank you for trusting us with your pharmacy needs. We look forward to continuing to serve you. -PocketPills Pharmacy
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,877 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 7:00 a.m.