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Polaris 380 Pressure Cleaner
About this business
Not for Vinyl lined pools The 380 just doesn't not seem to work well in my pool, a 24' x 44' x 9'. The main problem is that it spends an inordinate amount of time in the corners, at the junction of the wall to the floor. After MANY adjustments, it never seems to get any better. It also never get up on the steps. The cleaner may work well in a concrete pool that is rounded off, but is not good for a vinyl lined pool with flat bottoms and vertical walls. I don't know what is a better solution, but for the cost of this one, I a... read more
Business response:
Dear Bruce, We are sorry to hear that your 380 cleaner is getting stuck in corners. Although we know you've made many adjustments, we'd like the opportunity to speak with you about it to see if there's anything we can do to help troubleshoot the issue. If you would be willing to speak with a technical support representative, please send an email to feedback@zodiac.com with your contact information and we will have someone reach out to you as soon as possible. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, ... read more
It is always tipping over and getting stuck. If ... It is always tipping over and getting stuck. If the bag gets about 1/4 full it just stops until you empty it. Not very efficient and way too expensive.
Business response:
Hi Joan, Thanks for your feedback! We're sorry to hear your cleaner has been experiencing some issues. Here are some tips to help you improve your cleaner's performance. We recommend emptying your bag once it's halfway full to prevent tipping, and even sooner if you have heavier debris. To make this process a bit more convenient, we recommend you keep two bags on hand to alternate them out. That way, you can leave one bag out to dry and very easily empty the debris once it has dried. Meanwhile, you can place an alternate bag... read more
ITEM WAS SHIPPED FINE BY AMAZON BUT THE MANUFACTURE HAD PUT TOGETHER THE ... ITEM WAS SHIPPED FINE BY AMAZON BUT THE MANUFACTURE HAD PUT TOGETHER THE POLARIS CLEANER WRONG AND I HAD TO FIX IT BEFORE USING. OTHERWISE EVERYTHING WAS FINE.
Business response:
Hello there, Thank you for purchasing a Polaris 380 Pressure-Side Pool Cleaner. We'd be interested to learn more about how the product was improperly assembled in the box so we can improve our product presentation next time. Would you please reach out to feedback@zodiac.com with more information about your experience? We value our customer's feedback and will use your comments to improve our product offerings in the future. Thank you! Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Great Customer Service We bought this unit to replace a 10 year old unit. It ran well until a few weeks ago, then the power train would not run. My husband contacted Polaris since the unit is still under warranty. Polaris gave my husband contact information of a local pool service company. The pool service technician dropped by and confirmed the problem, but could not diagnose the issue - he has not seen this issue before. When we did not hear from the pool service technician again, my husband did some research on line and t... read more
Business response:
Hello there, Thank you so much for sharing your firsthand experience with your Polaris Vac-Sweep 380 and the factory rebuilt kit! It's always a pleasure to hear from a satisfied customer. Thanks again, and have a wonderful day! Polaris
Something is Very Fishy! On this particular day, 4/5/16, there are exactly the same number of reviews for three different products. The Polaris 280, 360, 380 pool sweeps all have 1266 reviews. That seems very unlikely!
Had this for about 6 years. Be careful running ... Had this for about 6 years. Be careful running this unattended. I left it on about 4 hours the other day, came home and the pool had lost about 18" of water (5000 gal). Seems some small pebbles had gotten past the filter over the years and plugged the restrictor plate. Pump kept boosting pressure until the pvc line underground broke. That blew away the backfill and caused bowing of the wall and bulging of the floor (fiberglass). Fixable, for about $5000. Get a robotic instea... read more
Business response:
Helllo, We are very sorry to see that you experienced issues with our Polaris 380. That isn't something that we take lightly, and we would appreciate the opportunity to speak with you about it. Can you contact me directly at polarispool1@gmail.com with your contact information? Thank you, Julie Polaris
Does not live up to our old one. The ... Does not live up to our old one. The tube is always tangled, the old one never did that. We had it for almost 3 weeks before we put it in the water because we were out of town. If we had really used it right away I would have returned it.
The bag was missing. The bag was sent and ... The bag was missing. The bag was sent and when we put it in the pool it did not work. Seem it was a refurbished unit but was sold as slight cosmetic damage to the box. Was close to new price, so very misleading!
Business response:
Hi Cheryl, We are very sorry to see that your Polaris 380 experienced some issues with the filter bag. That isn't something that we take lightly, and we would appreciate the opportunity to speak with you about it. Can you contact me directly at polarispool1@gmail.com with your contact information? Thank you, Julie Polaris
It's a good 'un - Pricey though. yep, I guess all who know the Polaris are aware it's a great cleaner but pricey. This was the best price I could find (Amazon). Replaced a 15 year old same model that was plumb wore out and held together with plumbers pipe cement and bits of wire.
Business response:
Hi there, We appreciate you taking the time to give us this feedback on your Polaris 380! We love hearing from our satisfied customers. Thanks again. Enjoy pool season! Julie Polaris
Frequently asked questions about Polaris 380 Pressure Cleaner
How is Polaris 380 Pressure Cleaner rated?
Polaris 380 Pressure Cleaner has a 4.2 star rating with 695 reviews.
When is Polaris 380 Pressure Cleaner open?
Polaris 380 Pressure Cleaner is closed now. It will open tomorrow at 9:00 a.m.