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Polaris 380 Pressure Cleaner
About this business
It would be the perfect test. NOTHING AT ALL I went on a business trip for a couple months. It took longer than I had expected and when I came back. I connected the Polaris to the pool system and NOTHING, the wheels where moving in 1 inch intervals. So I thought it might be the pump. I gave it to my brother to connect in his pool. Because his pool uses a Polaris. It would be the perfect test. NOTHING AT ALL. Stay Away. No refunds
Business response:
Dear Amazon Customer, We're sorry to hear you had some issues with your 380 cleaner. We'd like the opportunity to help you troubleshoot the issues. Please contact us at feedback@zodiac.com including your contact information and we will reach out to you to find a solution. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
however this Polaris does not like to drive across the center of the pool as ... Not sure if I installed wrong, however this Polaris does not like to drive across the center of the pool as it stays on the edges and climbs the walls and gets stuck frequently. We have adjusted everything possible and nothing has corrected the issue.
Business response:
Dear Maggie, We're sorry to hear you're having some trouble with the performance of your 380 cleaner. We would like to see if we can assist you with these issues. Please contact our technical support line at (800) 822-7933 to speak with one of our representatives. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Vac Sweep stopped working after just a few weeks and repair is still not complete over a month later! While it worked well at the start, the gears seized up a little after a month. As it is under warantee I brought it in for repair and was told it should take about 5 days, that was over a month ago and I'm still waiting. Now that we are at the end of the season I'm sorry i ever made this purchase.
Business response:
Dear Nicholas, We are very sorry to hear about your experience with your new 380 cleaner. We'd like the opportunity to learn more to see if there is any way we may be able to assist you. Please send us an email including your contact information to feedback@zodiac.com and we will reach out to you to discuss this further. Thank you and again, we apologize for the frustration you have experienced. Sincerely, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star No having multiple issues with this unit looking to return it
Business response:
Dear Bryan, We're sorry to hear you're having some issues with this cleaner. Please contact us at feedback@zodiac.com with more details and your contact information. We'd like to speak with you to see if we might be able to resolve the issues. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
I bought this pool cleaner less than a year ago ... I bought this pool cleaner less than a year ago and it was advertised on Amazon as "NEW". It worked okay the second half of Summer 2016, however, this year it is moving very slowly. I opened it up and found lots of silicone rubber around the internal hose connections. This is definitely not NEW, but maybe a Polaris reject that someone patched up with silicone rubber so it would not leak internally!!!!! I think that this is false advertising and think that Amazon ought to re... read more
Business response:
Dear H. Jones, Thanks for reviewing the Polaris 380 pressure-side pool cleaner. It's always a pleasure to hear from a satisfied and repeat customer. Enjoy your pool! Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
The review says it will not get stuck behind the ... The review says it will not get stuck behind the ladders, but will back itself out. I've seen it back out once, since then I've had to pull it back myself
Business response:
Dear Douglas, We're sorry to hear the 380 cleaner is getting hung up on your ladder. Here are some tips to improve the issue: 1. Check the wheel RPMs. 2. Verify the backup valve is cycling. Lift the valve out of the water and watch the jet. It should come on and turn off. 3. Adjust the thrust jet. 4. Install a ladder guard (part # G21) We hope those suggestions help. You can also reference the complete product manual on the 380 page here: http://www.polarispool.com/en/products/pressure/polaris-380 If you make these adjustmen... read more
Polaris 380 has worked well for me This is my second Polaris 380. The last one lasted 14 years and over those years I did need to replace a back up valve which was damaged because I did not drain it properly and it froze and cracked over the winter. I live in Utah and so the cleaner was generally used 2 hours per day from mid May until mid Sept. each year. I would also like to say that I have the original booster pump that has lasted 28 years. If a persons pool was open all year, I would not expect it to last that long. The ... read more
Business response:
Dear Amazon Customer, Thank you for sharing such valuable feedback and details with other pool owners. We're glad you found the hose installation videos helpful and you are correct, proper hose sizing does prevent hose tangling! This is important to note and for other's reference, here is the address to the hose sizing video: https://youtu.be/BVfc1vK6GRc?list=PL3Fq80t74vvkxHT684MB3odGNMSAQ8F8y We will keep your comments in mind for future product developments and improvements to our manuals. Thank you again for your feedback... read more
One Star this is my second one,feed hose nut keeps coming off. I am not happy. Maybe I should have ordered a 280 one instead Now what do I do? Would like a refund
Business response:
Dear Camille, We are sorry to hear about your experience with your 380 cleaner. Please email us at feedback@zodiac.com and include your contact information. We will reach out to you to learn more and see if we can help. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Used it for one season. Tried it this season ... Used it for one season. Tried it this season and the gears are shot. It costs over $650 with tax. Something this expensive should last more than a few months. This is the second one that I've bought and I think it's shameless that such a poorly constructed product is offered at such a cost.
Business response:
Dear Amazon Customer, We are sorry to hear you had troubles with your 380 pressure cleaner. We'd like to learn more about the issues you experienced. Would you please email us at feedback@zodiac.com and provide your contact information so we can reach out to you? Thank you so much. Your feedback helps us improve our products and if there's any way we can improve your experience, we would love to do so. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Polaris 380 Pressure Cleaner
How is Polaris 380 Pressure Cleaner rated?
Polaris 380 Pressure Cleaner has a 4.2 star rating with 695 reviews.
When is Polaris 380 Pressure Cleaner open?
Polaris 380 Pressure Cleaner is closed now. It will open tomorrow at 9:00 a.m.