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Polaris 380 Pressure Cleaner
About this business
Untrangling of the hose I bought a 380 and it continues to wrap itself around, thru, and over the hose! What can I do?
Business response:
Hello K. McArthur, Thank you for your feedback. We are sorry to hear that you have experienced issues with your pressure cleaner and we'd like to help! Customer satisfaction and product quality are top priorities to us, and nothing less than the perfect pool experience will do. Please email your contact information to feedback@zodiac.com, and a technical support representative will contact you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Small throat and small and porly designed bag causes jams - BAD for oak leaves! The oak leaves in my pool almost immediately jam either the throat due its small size or the entry portion of the bag. The bag is too small and its stitched to form a cloth tube before the leaves get to the bag open area. This cloth "tube" grabs the oak leaves sharp points and jams the opening to the bag. Once a single leaf jams, the whole bag entrance jams and then the throat after having only partially filled the bag. Then it runs around needle... read more
Business response:
Hello TRE, Thank you for your feedback. We are sorry to hear that you are experiencing debris cleaning issues with your 380 pressure cleaner, and we'd like to help! Product quality and customer satisfaction are top priorities for us, and nothing less than the perfect pool experience with our products will do. Please email your contact information to feedback@zodiac.com, and a technical representative will contact you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
horrible customer service This product is a dud. I had the four wheeled polaris and it lasted 6 years and cleaned the pool fine until finally wearing out. I expected this to be plug and play but it never worked. I probably have 40 hours spent and never was able to get it to clean my pool. No matter how I adjust it the thing heads straight for the stairs and stays there and won’t get unstuck. I called support many times and they were useless basically told me to kick rocks. I will never buy anything with the name polaris agai... read more
Business response:
Dear Alan, We're so sorry you've had a poor experience and we'd like to help you. Please email your contact information to feedback@zodiac.com and we'll get your cleaner working properly. Thank you for your patience! - Briana Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Need a replacement part It gets caught in corner of pool and stays there .. poolman said something is broken????
Business response:
Hi Jim, Thank you for your feedback. We're sorry to hear that your cleaner is not meeting your expectations and we'd like to help. Please email your contact information to feedback@zodiac.com. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Works as advertised. Bought as s replacement for the same model that I bought 10 + years ago.
Only lasts for a few years They only last for a few years then poop out on you, plus the manufacturers rebate is only available when purchased from “brick and mortar stores”.
Business response:
Dear Amazon Buyer, We're sorry you had a poor experience with your Polaris 380 cleaner. Several factors can affect the longevity of a Polaris pressure-side pool cleaner: 1) How often the cleaner is removed from the pool. 2) Whether the cleaner is removed from the pool when chemicals are being added. 3) The cleaner should not be stored in direct sunlight for extended periods of time. 4) The cleaner must be stored properly during winter months. Please send us additional details about the issues you faced with your cleaner at f... read more
It does not work the way our old one does ... It does not work the way our old one does. It does not clean anything -it just stands still. We need to return it.
Business response:
Dear Amazon Customer, Please email more information to feedback@zodiac.com, including your phone number and address. We'd like to assist you with any troubleshooting or warranty concerns. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Does not go up side of pool like it says it does Does not go up side of pool like it says it does, This is not my first Polaris for my pool. This unit sucks. The wheels spin, spin, spin, and until the reverse pools it back it will stay and spin the tires.
Business response:
Hello Deborah, Thank you for your review. We value all feedback, and we'd like to help troubleshoot your cleaner. We suggest the following to help with your wall climbing issue: Verify that the wheel RPM's are in the correct range and adjust the thrust jet. If the cleaner isn't climbing well then ensure the thrust jet is in the 11 o'clock position. If it is going in circles then angle the thrust jet so it is pointing opposite of the way the cleaner is turning. For example, if the cleaner is turning right then point the thrus... read more
Extremely dissatisfied. The vacuum does not work, back ... Extremely dissatisfied. The vacuum does not work, back up valve does not work, line fell apart. Sending it back ASSP
Business response:
Hello Amazon Customer, Thank you for sharing your feedback with us. Product quality and customer satisfaction are top priorities to us at Zodiac, and nothing less than a perfect pool experience will do. Please email your contact information to feedback@zodiac.com and a technical representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Polaris 380 Pressure Cleaner
How is Polaris 380 Pressure Cleaner rated?
Polaris 380 Pressure Cleaner has a 4.2 star rating with 695 reviews.
When is Polaris 380 Pressure Cleaner open?
Polaris 380 Pressure Cleaner is closed now. It will open tomorrow at 9:00 a.m.