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Polaris 380 Pressure Cleaner
About this business
Stopped working after 3 weeks! I purchased the 380 (after having great success with the 280 for 10 years) in Oct 2016 after closing our pool. We installed the 380 when we opened our pool in April 2017 and it seemed to work fine. Within 1 month, it was sluggish, immobile and was ineffective in cleaning our pool. We had our Pool Maintenance guys take a look and they needed to replace something. It was a struggle the entire summer with "fixes" to get it to work. We spent more money on the "fixes" then the purchase price of the ... read more
Business response:
Hello OstensiblyCilla, Thank you for your feedback. We are sorry to hear that your Polaris 380 pressure cleaner is not meeting your expectations. We'd like to speak to you regarding your various issues, and we would like to assist with troubleshooting your cleaner. Please email your contact information to feedback@zodiac.com, and a technical support representative will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
RIPPED OFF!! i started to notice this pool sweep not working so good. barely picked up leaves and spins in circles more then normal. so i decided to look inside to see if any tubes were disconnected, thinking that after only a year and a half that it must be something simple. when i got it apart i noticed that one of the connections had what appeared to be some sort of caulking all gobbed around it, i thought this was weird sense i bought this brand new and spent over $500 for it. what gives!!
Business response:
Dear Michael, Thank you for sharing your valuable feedback with us! Customer input helps us improve and develop our products and services. We’d like to ensure you that this is an original equipment manufacturer (OEM) product. The sealant you noticed is used to protect the bearings and other key components from the potential of binding up as the vacuum from the Venturi jets pull sand and other fine debris through the cleaner. While the application of this sealant does look uneven it will not impact the performance of the clea... read more
Look for an alternative I purchased my SECOND Polaris only after 3 years of use. I purchased my current unit in 7/15 and since purchase I have had to replace the wheel bearings and the water distribution system. As of today 9/17, my unit is sitting inoperable in the bottom of my pool. The wheels are not turning. I don't know what manufacturer makes a good unit, but I would sure like to use someone other than Polaris. I've called Polaris in the past, but they don't seem movitated to make things right. 5 years - 2 units! Unacc... read more
Business response:
Hi Mark, We're very sorry to hear about your frustrating experience! Please allow us to help you. Customer satisfaction and product quality are top priorities to us at Polaris and we want to make this right. Please send us your contact information to feedback@zodiac.com and one of our product specialists will be able to assist you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Two Stars hose continually get twisted up
Business response:
Hello Claude, Thank you for your feedback. Sorry for the frustration you have experienced. We'd like to help with your issues. Please email us at feedback@zodiac.com and a customer service representative will contact you. Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Save your money Not worth the money. Purchased it in early May and it worked fine out of the box. Less than three months later it doesn't work well at all. And now I am past my return window. Really disappointed in this product. We replaced a much older Polaris that was losing it's battle with age. But even that one worked better than this one!
Business response:
Dear db, Sorry to hear this. Please contact us at feedback@zodiac.com and we will assist you. Thank you! Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
The old one had performed well so sticking with a Polaris seemed like the thing to do We purchased this unit to replace another Polaris that had simply been used to the max. The old one had performed well so sticking with a Polaris seemed like the thing to do. The arrival of this supposedly new and improved model was eagerly anticipated. In the new design, leaves of any size will become clogged in the narrowed tube that leads to the bag. At about six months the wheels stopped turning. That is to say the wheels can turn if yo... read more
Business response:
Dear Leslie, Sorry to hear this. We'd like to help! Please contact us at feedback@zodiac.com including your phone number and one of our representatives will reach out to you resolve these issues. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
old polaris cleaner so it would work properly NOT HAPPY AT ALL HAVING TO FIX AND REPLACE PARTS ON ... Ordered this, got it ready to work in pool, and the hose to the backup valve was too short had to take my old hose off, old polaris cleaner so it would work properly NOT HAPPY AT ALL HAVING TO FIX AND REPLACE PARTS ON BRAND NEW CLEANER!!
Business response:
Hi Lisa, We're sorry you experienced challenges upon installation of this product. The appropriate distance for the back up valve to be positioned from the cleaner should be 31-inches. We'd like to learn more about how the back-up valve was positioned on your product. If you would please send us any pictures or additional information to feedback@zodiac.com and include your phone number, we will have a product support specialist contact you to discuss this further. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris... read more
Do Not Recommend. I do not recommend this pool cleaner at all, it did not last more than 1 year, the bearings had to be replace, the hose leaked all over and even the wheels got destroyed and needed to be replace for $400 dollars!!, make a better product.
Business response:
Hi Gisela, Sorry to hear you had a poor experience! We don't hear these complaints often for the 380 cleaner and we'd like to learn more about what went wrong. Could you please contact us at feedback@zodiac.com including your contact information? We'd like to assist you and/or learn from your feedback. We'd really appreciate the opportunity to talk to you about it. Thanks! Briana Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Two Stars This unit get sucked at the wall and hose get tangled up every time. MadanKamboj
Business response:
Hi Madan, We're sorry to hear you're having trouble with your cleaner. There are a few common causes for hose tangling on a pressure cleaner. We recommend confirming proper hose length, proper functioning of the G52 back-up valve, proper hose float positioning, and laying the hose out to dry in the sun for a few hours to reduce any hose memory. Watch this short troubleshooting video for more details: https://youtu.be/BVfc1vK6GRc?list=PL3Fq80t74vvkxHT684MB3odGNMSAQ8F8y We'd also be happy to assist you in making these adjustme... read more
Frequently asked questions about Polaris 380 Pressure Cleaner
How is Polaris 380 Pressure Cleaner rated?
Polaris 380 Pressure Cleaner has a 4.2 star rating with 695 reviews.
When is Polaris 380 Pressure Cleaner open?
Polaris 380 Pressure Cleaner is closed now. It will open tomorrow at 9:00 a.m.