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Polaris EPIC 8520 robotic cleaner
This Polaris is much more sturdy than my old Polaris, but it doesn't completely clean the shallow end of my pool.
Business response:
Hi Theresa, Thanks for sharing your valuable feedback! A suggestion that will improve pool coverage is to ensure the cleaner cable is entering the pool at the center of the length of the pool and that only the required amount of cable is allowed into the pool. Essentially, you should only allow enough cable into the pool to cover the furthest point from the cable entry location in the pool. When positioned centrally along the pool, the robot will clean with the most optimal pattern and widest range of coverage. We hope t... read more
It is a good cleaner but after unpacking there is no place to put control box. The control box shouldn’t get wet so you have be within 5 foot of plug and covered area It should come with stand
Business response:
Thank you for your review, Robert! Our EPIC 8520 model doesn't come with a caddy, but you can order one separately as an optional accessory. If you would like to order a caddy, please respond to this email and we can help place an order for you. We appreciate your feedback! All the best, Your Polaris Team
Great pool vacuum...cleans exceptionally well!
Business response:
We greatly appreciate your review, Ken! It's always a pleasure to hear from a happy customer. Swim on, Your Polaris Team
Good love the cleaner
Business response:
Thank you for your positive review, Wes! We're happy to hear you're so satisfied with your cleaner. Enjoy your pool time! Your Polaris Team
works well but has a problem on the curves of the pool at the bottom
Business response:
Thank you for your review, Veronica! If you need technical assistance, please reach out to our support team at (800) 822-7933. Wishing you the perfect swim! Your Polaris Team
Cleans our pool great! Does a much better job than the other brand I purchased 2 years ago.
Business response:
Thank you for your positive review and for choosing Polaris, Timothy! We hope you enjoy your clean pool. All the best, Your Polaris Team
Operating the Polaris EPIC is easy to use. The unit does a thorough job of cleaning the pool.
Business response:
Thanks for sharing your story, Robert! Wishing you the perfect swim. Your Polaris Team
The new robot is great! Love it!
Business response:
We greatly appreciate your positive review, Michelle! Wishing you the perfect swim. Cheers, Your Polaris Team
Works good. I Thought it would scrub the walls better. And sometimes it doesn't go all the way up the wall. Otherwise it seems to work well.
Business response:
Thank you for your review, Kenneth! We have a few suggestions to help with wall climbing. First, make sure the filter canister isn’t full or dirty. Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner. Next, check your water chemistry to make sure your walls aren’t too slippery for the cleaner to climb. Speak with your pool service professional for assistance. We hope these tips help. If you need further assistance, please contact our customer suppor... read more
Frequently asked questions about Polaris EPIC 8520 robotic cleaner
How is Polaris EPIC 8520 robotic cleaner rated?
Polaris EPIC 8520 robotic cleaner has a 4.7 star rating with 89 reviews.
When is Polaris EPIC 8520 robotic cleaner open?
Polaris EPIC 8520 robotic cleaner is closed now. It will open on Monday at 9:00 a.m.