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Polaris EPIC 8640 robotic cleaner
I like the cleaner, does a good job. But it doesnt take the fine sand/dirt in my pool. The sand just gets out of the cleaner and always stays in the bottom and goes all over the floor , I put it in working 3 days in a row and always leaves a mess really not happy with that part for the price it could include a ultra fine filter , Tried to contact Polaris team to get the fine filter for polaris epic 8640 , I'm waiting they said can't sell it no idea what to do ?
Business response:
Hi Joey, Thank you for taking the time to leave a review. Please email us at customerfeedback@fluidra.com and we will help you with an ultra-fine filter canister order. Hopefully, the new canister will make a big difference in collecting the fine debris in your pool. Best, Your Polaris Team
The EPIC 8640 does a good job of getting the heavier debris from the bottom of the pool. The grass clippings and leaves. The unit needs a smaller mesh screen to filter the fine dust we get. If you offer a smaller mess screen, your web site is not user friendly.
Business response:
Thank you for your kind words, James! We are so glad to hear that your cleaner works well. We appreciate your feedback and will definitely keep your advice in mind. Happy Swimming! Your Polaris Team
Much better than I expected. Lil pricey but worth every penny.
Business response:
Thank you for sharing your experience with us, Bob! We’re glad to hear the EPIC 8640 cleaner exceeds your expectations. Happy swimming! Your Polaris Team
The Polaris has been very good. Easy to use, and it definitely picks up small particle in the pool. I don’t believe the Polaris is “mapping my pool”. It doesn’t rise to the surface and wait for me to retrieve it when it finishes a cycle, it just sits on the bottom wherever it stopped until I hit the lift button. But over all I’m happy with the purchase so far.
Business response:
Hi Ashley, Thank you for taking the time to share your experience with us! The EPIC 8640 will do more of a random pattern, while it learns to map the pool. If you feel it is not consistently cleaning the entire pool, please contact our technical support team so we can help troubleshoot. You can reach us at (800) 822-7933. Our robotic cleaners will not rise to the surface after a cleaning cycle unless you initiate removal by pressing the lift button. If there is anything else we can do to improve your experience, please... read more
I like the cleaner, does a really good job. But it doesnt take the fine sand in my pool. The sand just gets out of the cleaner and always stay in the bottom... Tried to contact Polaris team to get the fine filter R0897800 but they told me it was back order... Nobody knows when itll get back. Stuck with a dirty pool...
Business response:
Hi Anthony, Please email us at customerfeedback@fluidra.com and include your address and date of purchase so we can assist you with getting a fine filter canister for your EPIC cleaner. Thank you, Your Polaris Team
great time saver as well great cleaning
Business response:
We appreciate your positive review, John! We’re glad your EPIC cleaner is performing so well and we hope you have a great pool season. Thank you! Your Polaris Team
Love my new Polaris. It climbs the walls all the way up to the rim and gets in the corners. The lift is great in that you can direct it to where you want it to leave the pool. I really like the cord with the swivel feature. No more trying to untangle 60 feet of cord. I love all the new features. Thank you Diana
Business response:
Thank you for sharing your detailed and positive experience with us, Diana! We greatly appreciate you and hope you enjoy your pool time. Happy swimming! Your Polaris Team
Still early in our experience but at this time pleased with its performance, operation and effectiveness. By summers end I hope to have the same perspective
Business response:
Thank you for taking the time to leave a review, Keith. Please let us know if there is anything we can do to improve or enhance your experience. Happy swimming! Your Polaris Team
Works well and does a good job cleaning. Not quite sure how the lift feature works!
Business response:
Hi Donna, We’re glad to hear your EPIC 8640 is working well. You can refer to page 9 in our owner’s manual to get help with using the lift system - https://www.polarispool.com/-/media/zodiac/global/downloads/h/h0699900_epic.pdf?rev=44a734c067bf42968109993f72051a18 Thank you, Your Polaris Team
Frequently asked questions about Polaris EPIC 8640 robotic cleaner
How is Polaris EPIC 8640 robotic cleaner rated?
Polaris EPIC 8640 robotic cleaner has a 4.7 star rating with 255 reviews.
When is Polaris EPIC 8640 robotic cleaner open?
Polaris EPIC 8640 robotic cleaner is open now. It is open 24/7.