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Polaris Turbo Turtle Pressure Pool Cleaner
About this business
Hoses will not stay on All the hoses keep coming off. Not happy at all and would like someone to contact me
My money that I lost It barely worked!!!!!! I call the company got a 2 cent answer which didn’t make sense so the damn thing is sitting outside doing nothing and I can’t return it. Very very sad it cost 200$ for nothing
more trouble than it is worth I have had nothing but problems since I tried this pool sweeper. While attempting to put the attachment on my return jet so I could use it the seal on the return jet became loose and water ran out of the pool until it was below the return. I cost me $150. to get the jet reset/sealed. Next I cut off the line to shorten it to the length of the pool as directed but it won't stay in the attachment to the unit now and I have to put it back in again and again. Every time I use it the so called pop out... read more
Defective product suppose to be new This product broke within a month. Need to contact vendor or manufacturer because it was not cheap.
Business response:
Hello Marangeli, Thank you for your feedback. Please reach out to our warranty department at (800) 822-7933, and a specialist will assist you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Zodiac 6-130-00T Polaris Turbo Turtle Pressure Side Pool Cleaner I have had this product a little over a month and it only worked about 2 weeks and now it will not work at all. Would not buy this product again. I wasted $219.34 on this and I am very disappointed in this product.
Business response:
Hello Stephanie, Thank you for your feedback. We at Zodiac are committed to providing quality products and ensuring that our customers receive the perfect pool experience. We're sorry to hear that you have encountered issues with your Turbo Turtle and we'd like to help! Please email your contact information to feedback@zodiac.com and a technical support representative will reach out to you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Never been able to use it I have an Intex above groung 15' pool and they don't tell you it won't fit the fittings.
Business response:
Hello Gayle, We are sorry to hear that the Turbo Turtle was not compatible with your pool set up, and we'd like to help. Our technical support department is here to assist you in choosing a product that would best suit your pool needs. They can be reached at, (800) 822-7933. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
It is like 1 of the jet is not blowing out enough ... I bought the turtle because I had a previous one that I wore out. The new turtle keeps going in circles, after i have stretched hose out. It is like 1 of the jet is not blowing out enough water to move it. I have tried to call customer support but have not gotten through to them because its a 20 minute wait, then it keeps saying 3 minutes and then it will start over saying 20 minute wait. NOT Happy, next time i guess i will buy local so can get a person to actually help m... read more
Business response:
Hello Amazon Customer, Thank you for you feedback. We'd like to learn more about your pool set-up, and we'd like to help! Simply email your contact information to feedback@zodiac.com, please mention this review, and a technical support representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star Was broken when we received it.
Business response:
Hello Jean, Thank you for your feedback. Please reach out to the seller for assistance. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
If you have wrinkles in the bottom or sides, don’t buy this unit! I had this unit for 5 weeks. It does clean the bottom of the pool,but I have a few wrinkles in the bottom and this unit has cut the liner in 5 spots. Not happy with this product. I have reduce the pressure and then it will not clean good.
Business response:
Dear Tim, We're so sorry you are disappointed with the performance of the Turbo Turtle cleaner in your pool. Unfortunately, certain vinyl liner patterns can be susceptible to rapid surface wear or pattern removal caused by objects coming into contact with the vinyl surface. We include a warning about this in the Turbo Turtle product manual. Please see page 2 of the manual here: https://www.polarispool.com/~/media/zodiac/global/downloads/tl/tl-1021.pdf We're so sorry you happened to miss this notice when you purchased the cle... read more
Frequently asked questions about Polaris Turbo Turtle Pressure Pool Cleaner
How is Polaris Turbo Turtle Pressure Pool Cleaner rated?
Polaris Turbo Turtle Pressure Pool Cleaner has a 3.5 star rating with 333 reviews.
When is Polaris Turbo Turtle Pressure Pool Cleaner open?
Polaris Turbo Turtle Pressure Pool Cleaner is closed now. It will open on Monday at 9:00 a.m.