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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
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Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Great service and great food. The atmosphere was top-notch.
Business response:
Stacey, We are so happy that you enjoyed your visit with us. We look forward to serving you again soon!
Food and service of high quality. Michael our server did great job.
Business response:
Hi Michael, Thank you so much for your kind words! We will pass this review on to our team, we appreciate your affirmations for all the hard work that we put in every day. We look forward to being able to serve you again soon!
The food has been consistently delicious each time we have dined at Portico. While the service has been satisfactory, I feel it should be outstanding for restaurant of this caliber.
Business response:
Hi Diane, Thank you for providing feedback on your experience at Portico. We take these reviews to heart and apologize that the service wasn't quite up to par with the expectations. We will work to make improvements in order to provide guests with the best experience possible. We are happy to hear that the food has been consistently delicious though and hope to be able to serve you again in the future!
Great dinner , Great food , the staff was fun and up beat. Would go back again Thank you
Business response:
Hi Thomas, Thank you so much for your kind words. Here at Portico, we take each of these reviews to heart and the team will appreciate your affirmations for all the hard work that we put in every day. We look forward to the opportunity to serve you again in the future!
We made a reservation for dinner before a show we were attending. We let the hostess and the server know. Service was on the slow side but not inattentive. When it came to be 10 minutes before the show I had to go up to the check-in station to have the hostess find our server for the bill. Food was good, not great. Sat in the bar area and it was noisy, not quite the ambience we were looking expecting for the price and the reputation. I would ask to be seated in the dining room if you go.
Business response:
Hello Roberta, Thank you for taking time to review your experience at Portico. We take each of these reviews to heart and we're sorry that your visit fell short of the expectations that we set. We will work to make improvements in order to provide guests with the best experience possible. Again, we apologize for these shortcomings and look forward to being able to serve you again in the future.
Service was poor. Table never cleaned. Food was marginal. Lamb was extremely fatty and tough. There was a large part that our waitress concentrated on and often forgot we were there.
Business response:
Thank you for your review. We apologize for your poor experience on your visit. We will work to make improvements in order to provide guests with the best experience possible. Thank you again for this valuable feedback. We hope to see you again soon.
Family get together
We enjoyed our "Date Night" immensely. This was our first visit to the restaurant. There were 3 choices of breads and each one was delicious. We loved the poach pear salad followed by the lamb which was cooked to perfection and very tender. We asked to bring home the chocolate cake which was very rich and decadent. Our waitress, Beth, was terrific. She made our dinner so enjoyable. Hope to be back next week!
Business response:
Thank you so much for your kind words. We're really happy that you decided to spend your "date night" here with us and that the pear salad and lamb didn't disappoint. We look forward to serving you again when you return!
wonderful would go back can't wait service was excellent
Business response:
Hi Deborah, Thank you for taking time to post a review. We're so happy to hear that you had such a wonderful time with us on Sunday and look forward to serving you again in the future.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,564 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.