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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
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Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Easily the nicest restaurant in Tyre N.Y.. Pleasant elegant atmosphere with pleasant welcoming staff. Fantastic appetizers including our favorites fried calamari and smoked octupus. The entres are excellent also, my lamb and Risotto were very good. I recommend the casino which has a fabulous theater as well as the Portico restaurant for a great night out.
Business response:
Thank you for taking to provide such a wonderful review on your experience! We are thrilled that you enjoyed the fried calamari and smoked octopus as well as the lamb and risotto. Our staff will be very happy to see your kind words. We look forward to serving you again in the future!
We were early and they accommodated us with an available table. Staff were great and food was as well.
Business response:
Thank you for your review! We are so glad you had a wonderful visit at Portico and look forward to seeing you when you return!
Good food, slow service even thought we told the waitress we had reservations for the show, drinks not good, but they re-made them and they were good the second time, and as most restaurants, too noise.
Business response:
Hello Jackie, Thank you for taking time to provide feedback on your experience. We try to make sure every customer has a great experience and we will work with our staff to fully address the concerns you raised. We hope to serve you again soon!
This was my5th time at Portico. It was great all the other times but this the service was off. The server was friendly but our dinner came before the drinks and bread. The food was good but not exceptional like the other tones we have been there.
Business response:
Dear Michael, Thank you for taking time to provide your feedback. We take each review personally and apologize that your experience at Portico did not meet our standards of service. We will provide this valuable feedback to our management team to improve for the future. We hope to serve you again soon!
Food was good, prices a bit high. Service very good. Bar pricing very high.
Business response:
Dear Glen, We appreciate you taking time to provide feedback on your experience. We take each of these reviews to heart and overall are happy to hear that the service and food were good. We hope to serve you again in the future!
I guess I expect the level of the Steak House at Seneca Casino and it doesn't measure up
Food and service was excellent. Will definitely return. Service at the bar was also excellent. Bar tender was very helpful in helping me select a wine.
Business response:
Dear Diane, Thank you so much for the kind words! We put customer experience and satisfaction as our top priority and are happy in knowing that you were taken care of. We look forward to serving you again soon!
Service was a little slow but overall it gave a chance for our food to settle. Food was amazing!
Business response:
Thank you for taking time to share your thoughts. We apologize your experience at Portico did not meet our standards of service. We will provide this valuable feedback to our management team to improve for the future. Overall, we are happy to hear that your experience went well and look forward to serving you again in the future.
We have gone to Portico twice now and each time the food has been amazing. In fact we had plans to try something new while we were in the area but we chose to stick with something we knew was going to be worth the value. Highly highly recommend!
Business response:
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you have continuously loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to serving you again soon!
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,531 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open tomorrow at 4:30 p.m.