This profile has been claimed by the business owner or representative.
Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
We’ve opened the door to even more thrills at OTB locations – the most popular games around have arrived! These state-of-the-art favorites feature all the familiar sights, sounds, free spins, bonus games and big jackpots you love. Plus, enjoy a winning welcome.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
We went on a busy show night (sold out George Lopez) but we made reservations for 5:30 hoping that getting there early would help us avoid some of the rush. The restaurant did not seem prepared to handle the number of people they had to have known were coming based on the reservations. Our food was very good, but the service was very slow and our server seemed utterly overwhelmed. Dinner with simple salads for appetizers and followed by coffee and dessert took over two hours with her demeanor getting worse as the evening pro... read more
1st date anniversary
Fabulous food, best veal chop flavor I have ever tasted. Service was polite and pleasant.
Business response:
Dear Samantha, Thank you for your review! We are so glad you had a wonderful visit at Portico and look forward to seeing you when you return!
Food was very good. Service was poor and we feel for that price that the overall experience should be amazing.
Business response:
Dear James, Thank you for taking time to share your thoughts. We take to heart each of these reviews and will work with our team going forward to address the concerns that you had with your service. We hope to serve you again in the future.
Made reservation on line and they seated us promptly when we arrived. Our server was friendly and efficient. food served quickly and was excellent temperature.
Business response:
Dear Barbara, Thank you so much for taking the time to leave us this amazing review. We take pride in our work at Portico and are happy to hear that it all paid off on your visit with us. We look forward to serving you again in the future!
Great restaurant. Love the food and ambiance! We never go away hungry. We always try something new but have to have the Brussels sprouts side dish, usually as an appetizer.
Business response:
Dear Sarah, We strive to provide cuisine that is exquisite, matched only by warm, elegant ambiance. We are happy to hear your visit with us allowed for just that! I know our staff will be very happy to hear this review. Thank you for reaffirming all of our hard work, we hope to take care of you again soon!
As always the food was outstanding. The waitress was very attentive, and asked a number of times if there was anything else she could do for us.
Business response:
Dear John, Thank you for the review! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again soon!
The dinning experience was very good. The waitress forgot to order my wedge salad which delayed the meal for the rest of the table. We probably waited 20min after we had our excellent lobster bisque albeit not as hot as i would have liked it, and our salads before the entree's were served. Melissa apologized that she had not ordered up my salad to which I told her that I understand. I have been in food service for decades and fully know things do happen. All in all it was my girlfriend of 40yrs birthday and wanted to celebra... read more
Business response:
Hello Fred, We thank you for taking the time to review Portico. We apologize about the lapse with the salad and greatly appreciate your understanding with the situation. We take to heart each of these reviews and will work to keep this from happening in the future. All in all, we are happy to hear that you were happy with your experience. We look forward to serving you again in the future.
All in all a good meal and a very nice time. The food is quite tasty, you call tell a restaurant is confident when there is no salt or pepper on the table. We were seated fast and our server was nice and knowledgeable. I have no complaints at all. My wife and son thought the broccoli was a little underdone but I like it crisp. It's a little pricey but you get what you pay for.
Business response:
Hello John, It was a pleasure taking care of you and your family on Saturday. We do apologize that the broccoli fell short of your wife and sons expectations but we really appreciate you taking the time to share your feedback. All in all, we are happy to hear that it was a positive experience. We hope you'll come and see us again soon!
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,531 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open tomorrow at 4:30 p.m.