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1133 NY-414, Waterloo, NY, 13165, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | Closed | |
Tue | Closed | |
Wed | Closed | |
Thu | 4:30 p.m. to 9:00 p.m. | |
Fri | 4:30 p.m. to 9:00 p.m. | |
Sat | 4:30 p.m. to 10:00 p.m. | |
Sun | 4:30 p.m. to 9:00 p.m. |
Made reservation on line and they seated us promptly when we arrived. Our server was friendly and efficient. food served quickly and was excellent temperature.
Business response:
Dear Barbara, Thank you so much for taking the time to leave us this amazing review. We take pride in our work at Portico and are happy to hear that it all paid off on your visit with us. We look forward to serving you again in the future!
Great restaurant. Love the food and ambiance! We never go away hungry. We always try something new but have to have the Brussels sprouts side dish, usually as an appetizer.
Business response:
Dear Sarah, We strive to provide cuisine that is exquisite, matched only by warm, elegant ambiance. We are happy to hear your visit with us allowed for just that! I know our staff will be very happy to hear this review. Thank you for reaffirming all of our hard work, we hope to take care of you again soon!
As always the food was outstanding. The waitress was very attentive, and asked a number of times if there was anything else she could do for us.
Business response:
Dear John, Thank you for the review! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again soon!
The dinning experience was very good. The waitress forgot to order my wedge salad which delayed the meal for the rest of the table. We probably waited 20min after we had our excellent lobster bisque albeit not as hot as i would have liked it, and our salads before the entree's were served. Melissa apologized that she had not ordered up my salad to which I told her that I understand. I have been in food service for decades and fully know things do happen. All in all it was my girlfriend of 40yrs birthday and wanted to celebra... read more
Business response:
Hello Fred, We thank you for taking the time to review Portico. We apologize about the lapse with the salad and greatly appreciate your understanding with the situation. We take to heart each of these reviews and will work to keep this from happening in the future. All in all, we are happy to hear that you were happy with your experience. We look forward to serving you again in the future.
All in all a good meal and a very nice time. The food is quite tasty, you call tell a restaurant is confident when there is no salt or pepper on the table. We were seated fast and our server was nice and knowledgeable. I have no complaints at all. My wife and son thought the broccoli was a little underdone but I like it crisp. It's a little pricey but you get what you pay for.
Business response:
Hello John, It was a pleasure taking care of you and your family on Saturday. We do apologize that the broccoli fell short of your wife and sons expectations but we really appreciate you taking the time to share your feedback. All in all, we are happy to hear that it was a positive experience. We hope you'll come and see us again soon!
Mother’s Day
Love the ambiance there! The food is amazing and our waitress Beth was awesome!!
Business response:
Hello Sandra, Thank you for taking the time to share your feedback, we are happy to hear that Beth took such great care of you! We hope you'll come and see us again soon.
Ordered Pellegrino but it never came. French fries soggy and not fresh, filet was a bit over cooked. Not going to disused me from eating here. I’ve been 4 times. This was worst of my 4 visits.
Business response:
We are very sorry to hear you were unhappy with the quality of your dinner on Saturday. Here at Portico, we try to make sure every customer has a great experience. We will be working with our staff to fully address the concerns you raised to help prevent them in the future. We really appreciate you taking the time to share your feedback and hope to see you again soon!
Outstanding in all facets. Great atmosphere. Attentive service. Food was great.
Business response:
Hello Joe, It was a pleasure taking care of you on Friday. Here at Portico, we try to make sure every customer has a great experience and we're happy to hear that yours went so well. We really appreciate you taking the time to share your feedback. We hope you'll come and see us again soon!
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,564 reviews.
Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.