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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
It’s a lovely restaurant. The food was good but the service was casual. Staff were walking around talking loudly about personal stuff. 2 were actually chasing each other around the restaurant as there weren’t many tables left just three they thought the place was empty and apologized. The food came out very quickly and before we were ready for it. We were sharing a couple apps and entrees and new plates were never offered. We had to pour our own wine and dessert menus were dropped while we were still eating our dinner. Very ... read more
Our waitress was very attentive and provided excellent customer service. The food was reasonably priced and had good portions for the price. The food was delicious from the bread to our appetizer to our entrees. The restaurant was clean and all staff very pleasant. I will surely be back and will recommend.
Business response:
Thank you very much for your kind comments regarding our food and service. We will be sure to share your positive review with our staff. With much appreciation, Portico Management
Out of the hotel, spa, and restaurant, the service at the restaurant was the only low point. We had to have another waiter help us multiple times during our evening, and we are a low maintenance group. From bread to wine and everything in between that our server didn't bring us.....I honestly do not know where she went that evening. Who doesn't bring the wine???
Business response:
We apologize for your poor experiences on your visit with us. We hope to improve as this is not the type of experience we like our guests to receive
We were told we could only get an early reservation 4:30 the restaurant was empty when we arrived and when we left we had appetizers and full dinners average food less than what we were expecting especially for a Saturday night
Business response:
I would like to thank you for your honest review. More importantly however, we did not meet your expectations and for this we apologize. I hope to convince you to change your mind about another visit to our establishment. Please reach to the Restaurant at (315)946-1780 if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to Portico! with much appreciation, Portico Management
Server took my empty glass away and didn’t ask if I wanted more. There were no specials presented to us. We felt relaxed last time we came and rushed this time.
Business response:
Thank you for taking the time to provide feedback on your visit to Portico. Your comments are extremely valuable to us as we strive to improve our dining experience every day. I am sorry to hear that we did not meet your expectations in terms of Service. We have since taken actions to ensure our staff are properly trained on table side service and guest awareness. It would be a pleasure to welcome you back to Portico again soon. With much appreciation, Portico Management
Best restaurant in the Finger Lakes, hands down. We are never disappointed
Business response:
Thank you very much for your kind comments regarding our Restaurant . We will be sure to share your positive review with our staff. With much appreciation, Portico Management
Great place to eat. Keep coming back here over and over trying new things each time and everything is great. Don’t skip the cocoli appetizer. Get it once, you’ll never not order it again.
Business response:
Thank you very much for your kind comment. We will be sure to share your positive review with our staff. With much appreciation, Portico Management
It’s too pricy but, the food is very good. I do wish they would offer more Vegetables.
We started our evening with a couple of house specialty drinks at the bar. They were fantastic. We were promptly seated when ready. The service was great and the food (center cut fillets) were cooked to perfection and had great flavor. They are a steakhouse and they certainly know how to do steaks right! Kudos also to the great wait staff!
Business response:
Thank you very much for your kind comments regarding our food and service. We will be sure to share your positive review with our staff. With much appreciation, Portico Management
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 3,066 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.