This profile has been claimed by the business owner or representative.
Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
We’ve opened the door to even more thrills at OTB locations – the most popular games around have arrived! These state-of-the-art favorites feature all the familiar sights, sounds, free spins, bonus games and big jackpots you love. Plus, enjoy a winning welcome.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Food was good, prices a bit high. Service very good. Bar pricing very high.
Business response:
Dear Glen, We appreciate you taking time to provide feedback on your experience. We take each of these reviews to heart and overall are happy to hear that the service and food were good. We hope to serve you again in the future!
I guess I expect the level of the Steak House at Seneca Casino and it doesn't measure up
Food and service was excellent. Will definitely return. Service at the bar was also excellent. Bar tender was very helpful in helping me select a wine.
Business response:
Dear Diane, Thank you so much for the kind words! We put customer experience and satisfaction as our top priority and are happy in knowing that you were taken care of. We look forward to serving you again soon!
Service was a little slow but overall it gave a chance for our food to settle. Food was amazing!
Business response:
Thank you for taking time to share your thoughts. We apologize your experience at Portico did not meet our standards of service. We will provide this valuable feedback to our management team to improve for the future. Overall, we are happy to hear that your experience went well and look forward to serving you again in the future.
We have gone to Portico twice now and each time the food has been amazing. In fact we had plans to try something new while we were in the area but we chose to stick with something we knew was going to be worth the value. Highly highly recommend!
Business response:
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you have continuously loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to serving you again soon!
We went on a busy show night (sold out George Lopez) but we made reservations for 5:30 hoping that getting there early would help us avoid some of the rush. The restaurant did not seem prepared to handle the number of people they had to have known were coming based on the reservations. Our food was very good, but the service was very slow and our server seemed utterly overwhelmed. Dinner with simple salads for appetizers and followed by coffee and dessert took over two hours with her demeanor getting worse as the evening pro... read more
1st date anniversary
Fabulous food, best veal chop flavor I have ever tasted. Service was polite and pleasant.
Business response:
Dear Samantha, Thank you for your review! We are so glad you had a wonderful visit at Portico and look forward to seeing you when you return!
Food was very good. Service was poor and we feel for that price that the overall experience should be amazing.
Business response:
Dear James, Thank you for taking time to share your thoughts. We take to heart each of these reviews and will work with our team going forward to address the concerns that you had with your service. We hope to serve you again in the future.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,564 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.