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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
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Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
We had an outstanding meal to celebrate my husband's birthday at Portico. The service, the restaurant's decor, the food, all ranked much higher than we anticipated. We decided we'll put this in our monthly restaurant rotation. Definitely too good to be missed!
Business response:
Thank you so much for your kind words, this review has made our day! We are glad that you decided to spend your husband's birthday here at Portico, with all of us! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to serving you again in the future.
We were visiting the area and decided to go to Portico because of the strong ratings it had. Our experience did not disappoint. Our food was excellent and the service was as well. We will visit again if we are ever in the area.
Business response:
Carissa, Thank you so much for the kind words. We are so glad you had a wonderful visit at Portico and look forward to seeing you when you return to the area!
Great food and atmosphere. Family enjoyed the food and followed a winning dinner up with a winning gambling night.
Business response:
Brad, Thank you for your kind words! We are happy to hear that you not only had a great visit with us at Portico but that del Lago Resort & Casino treated you well overall. We look forward to seeing you again in the future.
Food was wonderful! Waiter super! Will definitely be back .
Business response:
Hello Mary, Thank you for the wonderful review! We put customer experience and satisfaction as our top priority and are happy in knowing that you were taken care of. We look forward to serving you again soon!
My husband & I were celebrating my birthday and our anniversary. Food was great, price reasonable, bar service poor. First time I have gotten my wine order when my meal was almost finished.
Business response:
Dear Cynthia, Thank you for taking time to provide feedback on your time at Portico. Although we are happy to hear your food was great, we apologize your experience did not meet our standards of service. We take all of our reviews to heart and will provide this valuable feedback to our management team to improve for the future. Again, we thank you for your feedback and hope to serve you again in the future.
Easily the nicest restaurant in Tyre N.Y.. Pleasant elegant atmosphere with pleasant welcoming staff. Fantastic appetizers including our favorites fried calamari and smoked octupus. The entres are excellent also, my lamb and Risotto were very good. I recommend the casino which has a fabulous theater as well as the Portico restaurant for a great night out.
Business response:
Thank you for taking to provide such a wonderful review on your experience! We are thrilled that you enjoyed the fried calamari and smoked octopus as well as the lamb and risotto. Our staff will be very happy to see your kind words. We look forward to serving you again in the future!
We were early and they accommodated us with an available table. Staff were great and food was as well.
Business response:
Thank you for your review! We are so glad you had a wonderful visit at Portico and look forward to seeing you when you return!
Good food, slow service even thought we told the waitress we had reservations for the show, drinks not good, but they re-made them and they were good the second time, and as most restaurants, too noise.
Business response:
Hello Jackie, Thank you for taking time to provide feedback on your experience. We try to make sure every customer has a great experience and we will work with our staff to fully address the concerns you raised. We hope to serve you again soon!
This was my5th time at Portico. It was great all the other times but this the service was off. The server was friendly but our dinner came before the drinks and bread. The food was good but not exceptional like the other tones we have been there.
Business response:
Dear Michael, Thank you for taking time to provide your feedback. We take each review personally and apologize that your experience at Portico did not meet our standards of service. We will provide this valuable feedback to our management team to improve for the future. We hope to serve you again soon!
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,564 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.