Zoom chose Birdeye to help transform customer feedback into insights and actions
Birdeye, the #1 Customer Experience platform for enterprise businesses, today announced it was selected by Zoom Video Communications, Inc. for in-depth customer review insights.
Birdeye allows Zoom to manage reviews at scale and unearth meaningful data based on feedback. Zoom receives thousands of customer reviews each week and with Birdeye it now has unprecedented access to the experience of its users.
“Manually managing reviews was neither reliable nor scalable, and we needed more insight into trends across reviews,” said Rhonda Hughes, Global Content, Social & Advocacy Lead at Zoom. “Scalability was key. Birdeye gives us the in-depth analysis and actionable insights we need to make customer experiences even better.”
Birdeye helps Zoom in three key areas:
“With the increase in remote and hybrid working, a reliable video communications platform is paramount, but the decision to choose one provider over the other can be impacted by reputation,” said Naveen Gupta, co-founder and CEO, Birdeye. “We’re confident our platform gives Zoom the capacity to gain an accurate and deep, intuitive understanding of the customer experience and help create more happy customers.”
To learn more about Birdeye’s all-in-one Customer Experience platform, visit birdeye.com
"Manually managing reviews was neither reliable nor scalable, and we needed more insight into trends across reviews. Scalability was key. Birdeye gives us the in-depth analysis and actionable insights we need to make customer experiences even better."
- Rhonda Hughes, Global Content, Social & Advocacy Lead at Zoom.
About Birdeye
Birdeye is an all-in-one customer experience platform for enterprise businesses. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.