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Progress Residential®
- Real Estate
- Jacksonville, FL
About this business
Location details
7901 Baymeadows Way, Suite 3, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
CAUTION RENTERS DO NOT RENT FROM THIS COMPANY DO YOUR HOMEWORK BEFORE YOUR RENT FROM THIS COMPANY
Extremely poor customer service Extremely poor Management Full Of lies will not Solve problems Extremely unprofessional company CAUTION RENTERS CAUTION not sure on there reviews must be Phony reviews because Photos don’t lie They Do!!! They don’t follow work orders they don’t fix problems so many of there Rental properties are Extremely poorly fix its all a Shit Show.... OWNER Will send a response to your review BUT NOTHING EVER HAPPENS GO FIGURE. Caution
I have been renting with rent progress for a little under a year now. We really like the home, it’s in a good neighborhood, and is a pretty new house. We only had one issue up to this point where the garbage disposal stopped working, and they sent service tech out within a day to come fix the problem. Up to this point, we had been happy with progress residential. On Easter Sunday our A/C stoped working. We called that day and let progress know. They said they would send a service tech out but could not tell us when it ... read more
Business response:
Hi there, thanks for taking the time to share your experience with us. I take your concerns seriously and I am sorry to hear that you have went several days without having your A/C repaired. I completely understand your frustration. I have reached out to your local market and I have requested that they contact you immediately to get your repairs started. Sorry again and we look forward to speaking with you soon. -Keenan B.
Deception and they will keep your holding fee. They (A representative named Steve)told me I was automatically declined by safe rent corelogic. I have rented over 10 years with no late payment or eviction and I have a clean background. I used the number they gave me to contact safe-rent to find out why I was declined. When I contacted them they told me they don’t make recommendations or provide decisions only the reports and that Progress would have made that decision and they did not recommend a declined application. Seems v... read more
Business response:
Hi Traci, thanks for taking time to share your feedback with us. I am sorry to hear you are not satisfied with our application process. Unfortunately, you can find details regarding our holding fee and application process at https://rentprogress.com/step-by-step-guide-to-the-lease-application-/. As far as discrimination, Progress Residential honors the fair housing act protecting all from discrimination. Thanks, Keenan B.
I’d give them a zero if I could. No reason for my application to be denied, yes it was. No explanation at all. Very next day they sent me a text message trying to get me to view their homes. Makes no sense
Horrible place to live my kitchen has been flooded for 13days I have called and emailed no response. I hate paying so much money in rent for below poor service.
Business response:
Hi Felicia, thank you for taking the time to share this feedback with us. I'm sorry to hear of the prolonged issue with flooding in your kitchen. I have taken the time to escalate your concerns to our local team and I have been informed that somebody should be out to your home today. Thank you. —Rich M.
Bad experience. If ever denied they treat you like you don’t exist. Denial could’ve been for not uploading a specific document but instead of providing details they ignore you by email and phone. Now what if someone just showed up to the location? Would they turn off the lights and hide? Treat people better.
Business response:
I'm so sorry to hear this. Please reach out to me with your full name and the property address if you need assistance. My email is alisonw@progressresidential.com -- Alison W.
We have been renting through Progress Residential since July 2019. In our first year, we had zero problems. They were attentive enough and sent ser 8ce technicians when needed. Our first rental had some damage to the exterior wall. We reported it three times and nothing was done about it. We weren't charged upon moving out because we weren't responsible for the damage, but I still found it odd they didn't fix it for the next tenant. Currently, we are living in a 2nd Progress home, and clearly, they have no intention of fix... read more
Business response:
Herman and Michelle, I am so sorry to hear about your shower and your garage door. Can you please reach out to me with your last name and the property address so I can escalate these issues to the local team in Florida? My email is alisonw@progressresidential.com -- Alison W.
Dealing with Progress Residential has been the worse renting experience in my life. I moved in to my home on 9/30/20 and I live there with my two children ages 3 and 1. 1- when moving in I was told ONLY to transfer lights NOT water. I verified this on two occasions with Latoya based out of the Jacksonville office. Approximately 3 months into my residence my water is shut off. I call progress no one is available to speak with me, a meeting in the payments department was more important that running water. I went with our wat... read more
Frequently asked questions about Progress Residential®
How is Progress Residential® rated?
Progress Residential® has a 3.7 star rating with 1,973 reviews.
When is Progress Residential® open?
Progress Residential® is closed now. It will open at 9:00 a.m.