Progress Residential

Kiaura R 

on BBB

2 years ago

This is the worst experience I could have imagined. Ive had an ongoing plumbing issue with the sink leaking for two months! Now mold is forming, there are no managers in sight to help. The technicians lie and say they fixed the problem when they dont even enter the property. 

Kevin K 

on BBB

2 years ago

Progress Residential is a SCAM. DO not hand your money over to this company. They hit you with an application fee. And a "convenience fee". Then a hefty "hold" deposit, only to deny your application. Then it's on to the next customer to SCAM. 

Sherell W 

on BBB

2 years ago

Theyre severely understaffed so the amount of staff that is available is just incredibly overwhelmed and late at fixing anything have to do with overcharged ."repeated allegations of deceptive business practices, ***** evictions, and property neglect they will try their best to deem it a resident responsibility and charge them a $75 fee for maintenance coming out, also hoa fees every month even if the items is fixed there so late in response "We have to rent while we're here andhave to have a place to they keep trying to cha... read more

madison d 

on BBB

2 years ago

My house at *******************, was literally struck by lightning last week (8/4/23) and we've gotten no follow up once we got someone to first come out in response to the emergency work order. The contractors from Omega Construction were nice and fixed the door frame the fire **** kicked in and wrapped the wires in the attic with electrical tape, but after that we've heard nothing else. ***** was sent to actually inspect the roof or the wiring throughout the house after it fried some of our electronics. Noone from the offi... read more

JM T 

on BBB

2 years ago

This company is a rip off. We lived in the residence for four years. They never want to fix anything. Leave their residents without power or hot water for days. And then try to nickel and dime you upon move out. They also refuse to share the utilities with the client but make them use their services. We have been charged almost $100 a month for trash service alone and no one will show me that is a correct amount but all of my neighbors pay that each quarter. Do not rent from this company. They are slumlords! I am so happy to... read more

Kenneth M 

on BBB

2 years ago

I opened a maintenance request because of the compressor of the A/C unit isn't working on a Thursday evening. I checked on Monday and they cancelled the maintenance request. I live in the southern tip of ******* where it's hot and humid. I've been told this is a very common practice with this company to cancel maintenance service request with no reason. 

Camiel C 

on BBB

2 years ago

I have never been so unimpressed with a company or customer service experience that I have left a 1 star review. This is the worst company and the worst customer service on the face of the planet. When I rented from them 2 years ago it took them almost 2 weeks to fix our ACin *******! Then when we tried to sell our contract to new renters we had to send the information to them multiple times. Now, I havent lived there for two years. The new renters have signed a NEW contract. But do you know who they contact anytime the new ... read more

Sheila N 

on BBB

2 years ago

These people are LIARS and CHEATERS! They will tell you anything to get you to sign a lease. Thank God my antennae were up during the process and I backed out, $400 later. The leasing agent, *****, said I would get $200 refunded, SHE LIED. (Now I cant get in touch with her.). The clincher was when she said they needed my banking userid and password. (They already had pay stubs, etc. and I had already been approved.). They are dishonest to the **** DO NOT RISK USING THIS COMPANY!! YOU WILL BE SORRY. 

Cleber F 

on BBB

2 years ago

NOT TRUSTED COMPANY. I had the worse experience in this company. I rented a home from Progress for 3 years, always paid the monthly bill before due date. After 3 years,When I was signing my renew lease, an emergency situation has arisen. I called Progress and explained everything that happened, I said to the attendant that I needed to be back to my country. I asked the attendant if about the moved out fee because I was making the moved out letter 30 days instead of 60 day requirement. The attendant said that understood my si... read more