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Progress Residential

3.1

About this business

Location details

637 Poole Dr, Garner, NC, 27529, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.12,282 reviews
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Karen B's profile image
Karen B 
3 years ago

okay Y I said that I will always stay transparent. Especially since my reviews are taken seriously. So lets start here. I entered in on the Fresh start program 1/2022. Lets start with I have never had an issue with progress and it saddens me to have to write this review. Okay, so I paid feb mar April as it appeared on my portal. Full amount each time. I received a letter from progress stating Feb. rent they did not add all of the charges. March came around I made the march payment early in the morning. later in the day I che... read more

Russ B's profile image
Russ B 
3 years ago

They are the worst! They are quick to want and take your money then come up with excuses. We tried to rent a home in ******* *****. They wouldn't lift a finger till money was in hand. Then they wouldn't approve us on the very next day. They have been refunding the hold fee they came up with for nearly 2 months now. They are keeping all the other fee's though, app fee, background check fee/ per adult to be on lease, the list goes on. Should have realized sooner that this was a bad idea but my wife is disabled and our choices ... read more

Oluwole A's profile image
Oluwole A 
3 years ago

The business is fraudulent. It has a record of scamming people and fraudulently obtaining money from potential customers. I would have given them a 0 review if it is possible. 

barry w.'s profile image
barry w. 
3 years ago

I have barely started my relationship with this organization and believe they should not be allowed to conduct business. We have paid over $5000 upfront and an additional $70 in fees to process these payments. We have been placed on hold multiple times for over 2hrs in total just this week. Our home viewing was delayed due to a faulty code provided. They have called me every Sunday even on Easter to discuss this upcoming rental and the reps are non apologetic about anything. If we weren't in the situation we are in i would n... read more

Michelle W's profile image
Michelle W 
3 years ago

This company is horrible! My AC has been out since April 26th they didnt send the work ofer when I called on the 26th. Its now the end of the business day May 6th and I keep hearing the 3rd party vendor has not received the work order. My house reached 90 degrees. Im not able to **** otherwise the temperature increases. Each time I call they say it will be escalated but yet still no air. I have a 71 y/o that lives here and we are miserable and they just keep giving me the run around! Totally unacceptable seeing I live in Geo... read more

Whitney S's profile image
Whitney S 
3 years ago

This company rents to known felons. Does nothing to help the homeowners in the rest of the neighborhoods that they take over. 

Eric S's profile image
Eric S 
3 years ago

I have been without HVAC controls in our house since Friday when temperatures in the area approached mid 80's. In our lease it states this is considered an emergency however the company refuses to send a person out to fix it and wont even call me back despite us being in the house with a new born baby. I have emailed *********************** and ***************************** multiple times asking to speak but they wont return my calls or even respond to my emails. When paying over $2,400 a month in rent you would expect bette... read more

Amanda M's profile image
Amanda M 
4 years ago

All the bad reviews are right and idk why people are reviewing Kody when he doesnt do anything for you. He has nothing to do with the leasing company and he was horrible and lied to us. We havent even been in this home for 30 full days and we have no had a freezer that works. Had to buy a deep freezer for the garage. And they keep giving us the run around. ***** is the most useless maintenance manager ever. Doesnt know a thing. Communication between staff members is clearly none as they ask and say things that make it clear ... read more

Diane T's profile image
Diane T 
4 years ago

Progress Residential *******, ********* Are doing unlawful practicing by illegal stealing clients deposits . I applied for a property was denied. Progress Residential charged me $250.00 application fees, and $35.00 convenient fees. My refund will take 30 days to be credited back into my account or a check will be mailed.. it did not take them 30 days to get money out of the account. Progress Residential put my funds back into my account ASAP. . The employees ALL are liars, thieves, rude, and will not answer calls, or or retu... read more

Frequently asked questions about Progress Residential

How is Progress Residential rated?

Progress Residential has a 3.1 star rating with 2,282 reviews. 

When is Progress Residential open?

Progress Residential is open now. It will close at 5:00 p.m.