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Progress Residential

3.3

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Location details

2658 Holcomb Bridge Rd Suite 118, Alpharetta, GA, 30022, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.36,058 reviews
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JAMES W's profile image
JAMES W 
3 years ago

I moved into a Progress Residential home over a year ago. The neighborhood is working class **** sq ft homes. PR makes you get your utilities through their contacts where they mark up your service so it costs you more. Furthermore, when you have a problem with one of the services they wash their hands and tell you to figure out who to call and rectify it yourself. This neighborhood has an ***. When the *** sees a violation they send the letter to Progress. Progress then waits 2 weeks to send the email to you and it does not ... read more

Robert B.'s profile image
Robert B. 
3 years ago

After fighting with Progress Residential for 3 months to cut down a dead tree in our backyard (we received an HOA violation), the contractors they sent out completely destroyed the back patio when they let huge pieces of tree come crashing down on it.So I submitted a job request almost 3 weeks ago and nobody has followed up with me, not even once.I've now experienced multiple occasions where Progress Residential doesn't communicate with me at all regarding services request. I pay well over $2K per month to Progress Residenti... read more

Misha B.'s profile image
Misha B. 
3 years ago

If I could leave them 0 stars I would. This is the worst rental company I have ever dealt with; I can not believe they are still able to purchase and rent out houses. I have rented from them for 3 years. I have had problem after problem after problem. They want their rent on time but they do not want to fix their maintenance issues. They want to put bandaids on the problems. They have canceled several of my work orders with out even contacting me. They have not sent anyone out to fix the issues they would just close the work... read more

Miranda F's profile image
Miranda F 
3 years ago

If I could give 0 stars I would!!!! Its IMPOSSIBLE to get in contact with anyone. Our move in date is supposed to be 9/30/22 and TODAY I got an email that if I dont overnight a money order of OVER $4,000 I will not be able to move into my home. I was told I could pay the funds by the rent cafe portal and now they are saying otherwise. When I asked what happens if the money order is lost in the mail they told me they dont know and to take a picture of my receipt. This response is unacceptable. I am more than willing and capab... read more

Viola F's profile image
Viola F 
3 years ago

Theyre horrible to rent from. Its so hard to get any maintenance issues resolved or any kind of feedback from them unless they are emailing you to remind you rent is due. The local maintenance texts here in ******** are worthless and useless. They havent tried to do any updates or to see if anything needs to be fixed or redone upon lease renewal and Ive been here for 3 years. And I hate that they add any maintenance issues and cost to your rent for you to pay like its your property and youre not paying them rent. I could go ... read more

Royce B's profile image
Royce B 
3 years ago

One of the worst if not THE WORST company I have ever dealt with. Horrible customer service. The application process was an absolute nightmare, and no one seemed to be interested in helping, even if you could reach someone. In our first 20 days, we had to request 15 service calls to fix things that should have been checked by Progress before we moved in. The ac unit for the downstairs was leaking, which ruined the ceiling and part of the wall in the kitchen area. The ac unit for the upstairs was not working at all. Electrica... read more

Antoinette F's profile image
Antoinette F 
3 years ago

I would give progress no stars! I have been living in my house for going in three years! It was havenbrook before it became progress, and now they trying to tell me I owe them ********* and I dont owe any back rent my situation has been going on for a year I have yet to get help explanations as to I owe them all this money! They have been chatging me for water since I moved in and I also been paying for water thru **** county water company! They refuse to give me a credit and now all of a sudden they have no record of my sit... read more

Athena M's profile image
Athena M 
3 years ago

I am a flood victim that they duped out of 350 that has to be out her home due to the damage the flood had done and waited only for them to lie about sending a email be told everything was fine with my application the previous day according to them them be denied because they lied about a email than kept lieing about the day they sent the email regarding the closing docs first they said I did not send over the closing docs then a diff rep said dont know why they said it was you it was your daughter I said what is the truth h... read more

Ruth A's profile image
Ruth A 
3 years ago

One but I should give them a ZERO.Steal almost ***** dollars and still acting like i have to wait. worst company!!! 

Frequently asked questions about Progress Residential

How is Progress Residential rated?

Progress Residential has a 3.3 star rating with 6,058 reviews. 

When is Progress Residential open?

Progress Residential is open now. It will close at 5:00 p.m.