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Progress Residential

3.3

About this business

Location details

2658 Holcomb Bridge Rd Suite 118, Alpharetta, GA, 30022, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.36,058 reviews
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Sara K's profile image
Sara K 
3 years ago

All I can say is DITTO to literally every other review for this company. PR is by far the WORST organization I've ever dealt with. I refuse to even call them a business bc they have no values,morals, and certainly no integrity! My ******** are in the process of relocating from OH to **. We've been living in separate states for almost a month bc of PR's ridiculous joke of an application process! same experience as everyone else.paid astronomical app fees, proc. fees, holding fees, and even fees to pay the fees! Denied applica... read more

Dee W's profile image
Dee W 
3 years ago

Pipe burst in the ceiling, it took two ************ still a whole till this day more so they came with so many unreal fees , tried to charge me $40 to pay the rent ( said its a one time thing) wouldnt let me resign my lease until I paid the fees & went up $450 for month to month i 

Key M.'s profile image
Key M. 
3 years ago

I've been in my home for 5 years, and Progress Residential took over about three months ago. The next thing I know I am being charged for fees I never agreed to in my lease. Sewer gets in my driveway every few months, which Progress Residential has failed to fix. The problem has been ongoing for nearly the last two years. I reported it to the city, and they sent out their people. It turns out Progress Residential is the one responsible for fixing the sewer problem because my house has never been attached to the main line lik... read more

Pamela W.'s profile image
Pamela W. 
3 years ago

I had been responding with ********* for months, when I eventually found a home that was affordable for myself, I APPLIED! I sent a application and holding fee as requested, at time of application and while responding to any communications that I'm a older single female using a voucher as partial payment of rent. They APPROVE, THEN CANCEL YOUR APPLICATION AND KEEP ALL YOUR MONEY! STAFF BECAME VERY RUDE AND ACCUSED ME OF LYING ABOUT MY SITUATION! I KEPT ALL COMMUNICATION SO I HAVE PROOF, AS ALL COMMUNICATION WAS EMAILED EXCEP... read more

Adonis B's profile image
Adonis B 
3 years ago

I should have read these reviews first, I applied for an house in phoenix I was told i was going to receive an email for more supporting documents, i received an email stating my application was in review, then a minute later my application denied with $339 dollars left my account stating that 250 was for a holding fee, and the ~125 for an application and convenience fee's, i email back asking for clarification, the website just said "declined" with no explanation. I only give them 1 star because i can't go any lower, please... read more

Hansel C's profile image
Hansel C 
3 years ago

The worst company in this f*** World to deal with it we did the application for a house they send emails telling us that we got approved also calling us to set up the orientation day and everything to take over the property they charges us $400 dollars total for the process and we still waiting for the money we cncel all other application bc we was told that we are approved and wasnt truth someone needs to put this people in place they scamming people with property I have all the proof to confirm that we was approved for the... read more

David C.'s profile image
David C. 
3 years ago

Applied for a rental home in *******, ** while under contract for the sale of my home. Buyer pulled out of the sale 1 week before closing. I called progress and asked for a refund of my deposit due to the circumstance to which they replied I had to wait 30 days for a refund. I waited 30+ days to find out I am not getting a refund due to their policy. I asked to speak to a manager and the rep said they might contact me. Their service is horrendous and the attitudes towards prospective renters is astounding. I should not have ... read more

JENNIFER T.'s profile image
JENNIFER T. 
3 years ago

My husband and myself initiated the rental application process with progress residential. I made several calls over a time frame of 5 days to address questions and concerns regarding the application process. First, you put down $50 per applicate which is typical and 250;holding fee. The closing doc, which is a 3rd party verification income that progress residential uses is faulty and misleading. It states clearly on the first page if you would like to submit information with applicate. In my case, my husband since we have jo... read more

Business response:

Further, I reached out to the closing doc team, on boarding and was placed on hold bcz they agreed it did not up our bank info tegelecting paychecks. I was then disconnected. I called back requesting a supervisor. Of course you can't speak to a supervisor directly... after 5 calls to get a supervisor to call me. One did but all I got was this is ******** and line got disconnected. No one even attempted to call back. I called again and got same run around. So I emailed the closing docs directly. They put in a ticket to resear... read more

Camille W's profile image
Camille W 
3 years ago

I paid my money for the property and was not able to move in until August 7th. I to my surprise the **** unit in the house is inoperable. It is 84 degrees in the house, so I had to leave and go to a hotel. I am still waiting a day later for a call with resolution regarding my AC not working. I am looking to buy a home and thats way we rented in the area first. I feel sorry for people who have no choice and gave to deal with these poor business practices. When people take your money and deliver poor services it terrible!! 

Frequently asked questions about Progress Residential

How is Progress Residential rated?

Progress Residential has a 3.3 star rating with 6,058 reviews. 

When is Progress Residential open?

Progress Residential is closed now. It will open tomorrow at 8:00 a.m.