Progress Residential

Lisa A 

on BBB

3 years ago

Their are application alone is very questionable. They list that there will be a obvious application fee which is no.n refundable ok, a holding fee of $250 that is to remove the house off the market while application is under review ( it does not remove the home off sites ) which in return they rack up on application fees , also your hit with a $35 convenience fee thats also non refundable but you wont be aware until your getting ready to submit the application. Definitely thumbs downs 

Leah M 

on BBB

3 years ago

My experience with Progress has been horrible from start to end. Before I moved into this home in November 2021, I noticed several large portions of the fencing that needed repairs. I notified Progress of this and was assured it would be repaired. It took until AUGUST of 2022. During that time my dogs have gotten out twice due to an entire panel falling over that we had to hold up with a board (construction waste), and a faulty gate. At one point, a massive Rottweiler came in under the wire fence which was bent upwards enoug... read more

Tawana R 

on BBB

3 years ago

It there was a way to leave a zero I would. I cant believe there is not a class action suit against these people. on 8/12/2022 the home caught fire due to bad wiring in the lights. It was no fault of ours and we are the ones suffering. We were asked to pay the rent for the month an forced to leave the home in which we could not live in anyway. Then given the option to switch to another progress home. Which I did because I have no options at the time. The deposit from the home with the fire was never returned, just claimed i ... read more

Rebecca C 

on BBB

3 years ago

0 stars... very disorganized. I submitted an application and was approved in July with the understanding the home would be available to move in July 31 according to the website, only to find out later the home would be under renovation. I submitted a holding deposit for the home and fees to apply. I was sent an email saying the home was delayed to move in 4 time having to extend my current lease and having to pay more to do so. I finally was given a chance to view the house, and given a move in date. I had to contact the com... read more

Kayla C 

on BBB

3 years ago

Do not rent. They are not forthcoming with information. You can NEVER get ahold of anyone. I received different answers from multiple people. Their communication is poor. On move in day, I had the police called by progress because they thought I had stolen the front door code to get it. I had a lease signed, money paid, email communication, etc. they still didnt believe I had leased the home. I was told I could move 1x for free to another property they owned. Called and they told me it would be 1 month extra rent to move bec... read more

Kellie W 

on BBB

3 years ago

We were told during 4 separate communications the rental home in MO would be available on 7/10. So we scheduled movers and rented 2 Uhauls to move out of our ** home on 7/21. On 7/10, we were told the home would be ready on 7/15.On 7/15, we were told the home would be ready on 7/21. I reiterated to them that we were arriving on 7/21, movers were booked, and our lease in ** would end on that day as well. On 7/19, we were told that the home would now be ready on 7/27. I called and spoke to someone in an AZ office. He told me t... read more

Christopher R 

on BBB

3 years ago

This may be the most incompetent company I have seen. Every single month a new random hidden fee would appear on our statement. They attempted to charge us a fee for not having renters insurance despite us having given them our insurance and them sending us an approval email back. Then, three months into leasing, they randomly start charging us a Utility Fee to pay the electricity despite the fact we had been paying it separately for months.When we moved in, we were informed that the home was taking extra time because a door... read more

Lexc A 

on BBB

3 years ago

Absolutely the WORST business Ive ever dealt with. Ive been renting from PR for just 10 months, and within this short time Ive been lied to twice after putting in 2 different but very serious service orders.The first one, the master shower needed to be properly sealed, it caused cracks & leaks on the ceiling below, they claimed they were sending someone out twice & no one ever came, by the time someone came he told me the materials froze in his ********** would have to come back later, which he did, came in for about 20 seco... read more

cindy d. 

on BBB

3 years ago

If it was possible to give a zero rating I would! This is the worst company ever to lease from. Since i been renting one of their property I have complain about the same problem over 3 years! The pipes leak and the house gets flooded. Each time i place an order they send someone 2 or 3 days later at which this point i have already cleaned up the mess! On top of that all my stuff including my kids bed is drowning in that dirty as water! The worst part is that they dont even care. They dont fix the problem and they dont reimbu... read more