Progress Residential

Haileigh B 

on BBB

3 years ago

They are the worst. They are terrible at communicating, they try to find any way they can to take your money, they don't send you emails or call you then say that it's somehow your fault that they didn't send an email and eat all of your fees. They will email you at 4pm to tell you you have 24 hours to view a house that wasn't scheduled to be viewed for another 2 weeks in a gated community that they won't give you a code to despite no advanced notice in the middle of the week.They'll tell you they'll transfer your applicatio... read more

Iris B 

on BBB

3 years ago

They are a scam taking money from innocent people by fraudulent adds on rental properties and took my money 

Britny O 

on BBB

3 years ago

Honestly it's hard to even put it into words how terrible of a company this is. They refuse to fix anything and when they do they do a terrible job. The ** has gone out and it is was over 90 degrees and they still took four days to get someone out to fix it. Then just like every other repair they just put a bandage on the problem so the ** went out again a few days later and of course it took another four days to get someone out to fix it. It is impossible to speak with anyone that actually works for progress and not just in... read more

Jenita F 

on BBB

3 years ago

If I could give fewer stars I would Progress residential has been unresponsive in its communication overall. I was sent a renewal for the property I was occupying at ********************************************************************. I was then notified that I was not able to renew my lease because the property was being sold the never bothered to formally inform me of this. We would have never known if I hadn't called to inquire about why a new lease had not been sent over. Then they offered to help me get into another on... read more

Antoria M 

on BBB

3 years ago

I hope everything is up to par when you move in otherwise you catch h*** trying to get anything fixed! With this market rent is too high to be inconvenienced or living in miserable conditions. I had a leaky refrigerator in May when I moved in that didnt get resolved until July! Now my AC is out and Im desperate with two kids and not sure when it will get resolved. Meanwhile my kids and I subjected to living in 90 degree heat inside our home and their only solution was a portable window air unit that only cools it off to abou... read more

Katie R. 

on BBB

3 years ago

I rented from them in **********, **. We liked this house because it had a pool. We figured wed rent for a yr and a half and look around to see where we wanted to buy/build our next house. The application, getting approved and doing the move in orientation went smoothly. After driving straight thru with 3 kids and a dog, we got to our house and it was disgusting. Dead bugs, pool was low and green, the house stunk musty (we figured from sitting for awhile), the garage was filthy, the guest bathroom had peeling paint coming up... read more

Aj C 

on BBB

3 years ago

I am only selecting 1 because you can't go lower. This company is only out to s**** people over. They care not about any of the properties or people renting them. Very difficult to get any communications started or continue. We moved into one of their properties 4 days ago and still are cleaning the house, this is worse then any military facility I have had to stay in by far. Do yourself and you family a favor and stay away from the properties. 

Israel A. 

on BBB

3 years ago

Your worst nightmare progress residential. I was very excited when found the right house for me in my family for rent. Then we pay 250 to remove the house from listing. Home supposed to be ready 12 July, we apply May 25th. Okay we request move till 22 of July to give more rom to make some improvements, and wait another month to month leasing in my previous apartment. Then I received text messages informing me, the house will be ready 31th July. When I call customer service, no body confirm the move in day was pushed forward.... read more

David S 

on BBB

3 years ago

Worst, it takes forever to get help or talk to a human, then they promised in a contract of a working house but ac failed to work leaking plumbing pipes, holes in ceiling not fixed, gutters clogged up so cant open windows cause water pours in. These are a few things. They failed to walk through and check out house with us , they left no instructions on appliances. This is the worst of the worst. Then they expect you to be at home to do repairs but they want reimburse you for your time but they say they can have them come in ... read more