Progress Residential

James M 

on BBB

4 years ago

These people are slum lords, Have lived in a 85-90 degree sweatbox for 4 days (while passing Kidney stones no less), company has lied every day I've called about an emergency repair on the AC Unit with their property. Lost four hours of work waiting for their maintenance guy who was supposed to be here on Friday between 3-7pm, never showed up. Roommate called same day, they said they'd be here Friday night, never showed up. Roommate called again Sat Morning, they said they'd be here someday Saturday......never showed up. Now... read more

Terena P 

on BBB

4 years ago

Run! I would give them a 0! The company is a sea of endless responses to resolving maintenance issues. 

Melissa G. 

on BBB

4 years ago

I have tried to reach out to the company multiple times inquiring where our holding fees are, it has been past the 30 day for the refund. We were denied for rental with out any reason given, cannot get ahold of anyone via email, phone etc. I just want my $500 back in my account as told I would after the 30 days or I will get an attorney involved. VERY VERY SHADY!!!! 

Joe P. 

on BBB

4 years ago

If I could give a negative number of stars, it would be negative five. This company is 100% not legit so far. I applied for a house I paid the application fee; I also paid the $300 holding fee while my information was being processed. Out of the blue I received a text saying congratulations you have been approved! I was so excited I showed my kids and I jumped up and down. About 5 minutes later the girl who had been helping me calls me and tells me it was a mistake. A mistake? I could not believe this was happening after eve... read more

Cal W 

on BBB

4 years ago

I WOULD GIVE NO STARS! THIS COMPANY IS AWFUL. RUDE. UN-PROFESSIONAL. THIEVES. LIARS. THE LIST COULD GO ON & ON. FROM THE VERY BEGINNING OF LEASING WITH THEM, ITS BEEN NON STOP ISSUES. WHEN WE FIRST MOVED IN, THE GAS WASNT ON, TEMPS IN THE HOME WERE FREEZING, WE DIDNT HAVE HOT WATER EITHER. WE WERE TOLD WE NEEDED TO CALL GAS COMPANY AND PAY FOR THEM TO COME OUT, WHICH ALL UTILITIES WERE ALREADY SUPPOSED TO BE ON. THE METER WAS LOCKED AND HAD TO HAVE GAS COMPANY UNLOCK IT. THEN THE GAS FURNANCE WOULDNT LIGHT AND WE WERE TOLD W... read more

Kelly J 

on BBB

4 years ago

How can Progress possibly have an A+ rating with BBB? Does customer service account for nothing?? I have been paying pet rent ($35 per pet, per month), for over 1.5 years. Sadly, my first dog passed away on May 12. I notified Progress on May 13 to have him removed from my lease. To add to my grief, I had to euthanize my second dog on May 25. I notified Progress that very day of this. At that time, I learned that my first pet had not yet been removed from the lease, but was told it would be taken care of. I have since reached... read more

AB 

on BBB

4 years ago

Worst customer service. They said I’d get my application refund back since they denied my application and I should receive it within 30 days, it’s now been 60 and I still haven’t received it. Horrible business - they literally stole my money. $350 

Kenny C 

on BBB

4 years ago

Do not rent from them. They are the worst at communicating and have shady business practices. They LOOK and PRETEND to be very professional and they are far from it. I was an added tenant to a lease. I moved out well before the lease was up. The account was in good standing and the lease was renewed, switching to month to month, in the same agreement the primary applicant removed me from the lease and has it in email. Due to covid the primary tenant got behind on rent and was "evicted" January 2021. (By the way she is STILL ... read more

Krysten B. 

on BBB

4 years ago

This whole establishment ought to be ashamed of themselves. I have never, in my years of renting a property, ever dealt with such incompetent, lack of customer service individuals. This company is just a complete JOKE! I applied for a rental property about a week ago, got updated emails from Breanna Trinosky stating they are in the process of reviewing my application. Great! Two days later I got a separate email stating I was denied. Okay, three hours after that I receive YET another email stating I was approved. Confused as... read more