Progress Residential

Hannah S. 

on BBB

4 years ago

My boyfriend and I applied for a house at *********************. I cant remember exact rental price - and its off the market now.However, it was $2500 or less. My boyfriend and I make a combined income of over $16,000. Were moving from ******* to ****** looking for a rental. We provided ********************** with all necessary tax forms, bank statements, and we both 100% pass background and credit checks. The house we rent now in ****** is $4,000 and we were approved no problem. Anyway - we were denied this property and wer... read more

Rachel A 

on BBB

4 years ago

Will rent you a dirty and damaged home just to charge you for it later, then they will use ********** utility third party to make your move out impossible when you are told you have to close out utilities and pay the full estimated amount for 60 days worth of utilities. 

Kees A. 

on BBB

4 years ago

Our experience with Progress Residential has been beyond frustrating and we havent even moved into our rental.As an active military family of four, we recently moved to the ************, ** area to execute our next assignment. Our rental application was approved in March, and our fees were paid. The rental in question was advertised as having a ready date of 6/26.We later learned the ready date is the date the property is estimated to be available for viewing (not for occupying), and it is not firmit can slide for any number... read more

Veronica R. 

on BBB

4 years ago

They are charging me to fix their pipes after living at one of their homes for a month. Turns out there was rocks in the pipes. No way would I have known those were in there. Now they are footing me the ****. Absolutely ridiculous. 

Missy P 

on BBB

4 years ago

I have never been treated so poorly by a company in my entire life! We were in one of their homes for over two years and left in great standing. After a house fire we reapply to one of their new construction homes in ********* only to be denied. I called this company over 15 times and spend over 10 hours on hold, transferred, hung up on, and basically told we can't help you. They made a mistake and finally one customer service rep found that mistake and told me my application was at a proved status. I spent five days calling... read more

John G 

on BBB

4 years ago

I don't think you can give this company any stars. They have been the worse company to rent from. One would think that renting from a company would be better than a single landlord and that can not be further from the truth. I move in during June 2020, height of covid, the house was a disgrace. Move in date was June 6th. July 4th we had absolutely no A/C. As a person who currently serves this country with two small kids this was unacceptable. My children and I had to sleep in a hotel as the house thermostat registered at 104... read more

Grant W 

on BBB

4 years ago

Wish I could give this company 0 stars. I Put in a holding fee for a house we planned on renting. I was approved for the house and had an estimated move in date of 7/6. I was contacted by one of the leasing agents 2 weeks before estimated move in date saying that the previous tenants reneged on their notice to vacate on the day they were supposed to move out. They told me that they will not be going the eviction route as it would cost too much and take too much time. This company is spineless and has given me and my family t... read more

Kee S 

on BBB

4 years ago

Over charge for everything do not rent from this company! 

Michele B 

on BBB

4 years ago

Keep them out of your neighborhoods. **** had two houses sitting empty for months and the weeds are over 5 feet. **** notified them several times and get no response. The houses now have code enforcement on them. They dont take care of their properties