Progress Residential

Latashia H 

on BBB

4 years ago

We move in maybe mid ***** and we seen bugs. We emailed the gentleman who told us if we noticed anything to email him. We get no response so we paid for ***** pest control to come out. The *** lady comes to our home and introduces herself and she lets us know when Progress started remodeling the home they put a new mailbox ?? up and did not paint the wood white. She also let us know they pulled up all the shrubs and did not replace them. Progress came out and painted the mailbox. So we here and in April Progress sends a viol... read more

Michael C 

on BBB

4 years ago

We moved into a Progress Residential home this month and have had nothing but a stressful experience. When I applied, I was told that our move in date would be June 7th. I then received text messages that the home was scheduled to be ready around the 1st. The week of the 1st, I texted or called my contact everyday and she said that the system still said the 1st but it was not ready. She then said the house would be ready for move in on Monday the 7th. I messaged Thursday and Friday (3rd and 4th) asking if the house was ready... read more

Asta 

on BBB

4 years ago

4/10/2019.. Positive, engaging, thorough! Thanks, *****!6/24/2021.. I went from 5 down to 1 star in a bit more than two years. It was cumulative, and I always give a chance to make things straight, but here it is. This company does next to nothing once you move in. Its been a nightmare and I cant wait to move out early next year. I will never ever recommend this company to anyone and try to forewarn everyone and on every review website I come across.I submitted my work order to fix a shelf/wrack in the master closet more tha... read more

Heather B 

on BBB

4 years ago

Terrible. I spoke with someone regarding renting from progress and went through every scenario on both myself and my husband. I was assured that there was no reason we should be denied and to go ahead and apply. I gathered everything needed and paid a fee of $385.00 only to be denied 8 hours later with zero explanation as to why. I emailed back and asked why we were denied and got no response. I called 3 times and each time I have been sent to different departments or placed on hold for over an hour or more with zero help. T... read more

Jeremy B 

on BBB

4 years ago

Do *** rent from this company. Horrible service. A/C went out and attempted to contact them several times. Their answering service says its not business hours and hangs up on you. Mind you I have been calling since 0800 hrs on a Monday morning. It is 91 degrees in my house with my family working from home and we cannot even get ahold of this **** company. Sent emails several times and attempted phone calls to no avail. Worst rental company ever. 

Tonya H 

on BBB

4 years ago

The absolute worst company I have ever rented from. I have been renting for over 30 years. This is by far the worst - if I could give negative stars I would, but it is not an option. Terrible customer service: no one responds to emails with anything other than template response, telephone numbers listed in signature blocks are not in service. Double billing, hidden fees, and poor communication. DO NOT RENT FROM THEM! 

nakar 

on BBB

4 years ago

I was notified about an *** violation within my community. In the email, they stated to see attached pictures of the violation. There were no images on the violation email I received from Progress Residential.I have emailed them countless times trying to find out what the violation is so that I can resolve it. No responses. I've emailed distribution lists, managers, customer service. No one will respond.They are charging me monthly since the violation is listed on my account as not resolved." 

Brittany M 

on BBB

4 years ago

Will never rent from this company again. They ONLY care about making money and are incredibly inflexible and difficult to work with any maintenance requests. There are tons of hidden fees, and they will charge the tenant $75 for a missed service call, but then no-showed us 3 times for a simple appliance repair, with no credit to us for our time. Extremely one-sided and they only care about THEIR bottom line. Service people who were sent to repair our ice maker then proceeded to break our fridge. Took 2 weeks for them to give... read more

Elizabeth B 

on BBB

4 years ago

Horrible company! We met all qualifications and was denied and the answer we got from them was I dont know what to tell you they are rude, nasty and unprofessional. They only want to take your money.