Progress Residential

Mike V 

on BBB

5 years ago

DO NOT rent from this company. They do not give a shit about their residents. I've lived in this house for about 6 months and have had multiple problems with repairs and their response. I was without A/C for most of July and they offered no solutions, I had to force them to bring over a portable AC unit and it only cooled a small room down to 80 degrees, so I had to stay elsewhere for 3 weeks. When I tried to get them to credit the rent they wouldn't even call me back...I was sent an email a few weeks later just saying the c... read more

Kelsey T 

on BBB

5 years ago

This company is absolutely the most unprofessional business I have ever come into contact with. My ceiling has been leaking from a pipe that was supposed to be rectified in 2/2020 prior to move in. It is now August 2020 and my ceiling is leaking to point that there is sheet rock all over my garage and vehicle. My bathroom is out of commission as well. I am a single mom of a 2 year old that I have had to keep in these unsafe living conditions. I have been relentlessly calling for 2 weeks but to no avail. They have sent out 2 ... read more

Preston A 

on BBB

5 years ago

Whatever you have to do, stay away from this company. The houses they have are wonderful and immaculate, but their service and customer service department is horrendous. We always had slow draining toilets and showers but didn’t think much of it until it became a more relevant problem. A few months into moving into our house, we noticed none of our toilets or showers would drain. It took them 3-4 days to come out and look into repairing the issue. They decided there was a large stoppage in our sewage system and had to have t... read more

Aylin M 

on BBB

5 years ago

If I could give zero starts I really would. This company will push off your service requests as much as possible. I had. A plumbing leak for nearly three weeks before someone came out to fix it. Which they DO state is an emergency even if you cal their main phone number. Since we moved in in September of 2019 we’ve had ceiling damage due to heavy rainfall. They have came out at least 5 times for the same thing, and the roof is still messed up. Thinking about paying out of my own pocket to get an outside contracter to check o... read more

Shawndella 

on BBB

5 years ago

I have lived in my house that I rent from progress residential for almost two years. I did not call to file a work order for over a year and a half. On June 16th we had a pipe leak in the wall. Progress residential was very quick to send someone to fix it. after it was fixed it was still leaking. I called the vendor who was amazing and they were back within the hour. Our water was shut off for most of the day. The next day the water was still leaking. The water to the house was shut off. And for 12 days we could not live in ... read more

Ashley G 

on BBB

5 years ago

I have been renting a property with progress residential in douglasville since January 18 2020, although they did a great job cosmetically the house itself is dangerous and progress residential has knowingly cut corners to make the house pass state inspections. I moved in and the first week I had no heat, I had to use the oven to heat the downstairs. Progress residential own contractors let me know the houses electrical hookup for the AC/heat are unsafe, if he didn’t get there when he did the house could have caught fire at ... read more

Christina P. 

on BBB

5 years ago

Back in June 2020, we were notified by Progress Residential of an HOA violation for our yard needing mowed. We had actually mowed our lawn the day before Progress got around to notifying us. When they notify you, they send a link for you to respond to in order to state you have fixed the problem. I responded immediately. Their notice states that if it is rectified within 10 days of being notified, then the resident will not be charged the fine. So, since I responded immediately, I didn't think there was an issue. Then on Aug... read more

anthony c 

on BBB

5 years ago

At move in the house was dirty. Had to clean it all out for it to be moved into. The landscaping was horrible. Since May they have been receiving HOA violations but they never did anything about it. I moved in On July 17th and I received an HOA violation dated July 16th. I had not even moved in and Progress residential was sticking me with the bill. No one knows or is authorized to do anything at the company when I call and complain about the HOA fees. The house flooded the first week we moved in because the drains were clog... read more

P. 

on BBB

5 years ago

Refusal to fix our AC unit, the temperature gets up to 80 degrees every day during the summer on the inside of our house, with someone who is heat sensitive and has already been HOSPITALIZED because he couldn’t breathe it got so hot in the house. They claim that the temperature must be 85 degrees before they will come out, which is utter BULLS***. I will be getting a lawyer and suing this company for their gross negligence. Never rent from this company, I hope they go bankrupt.