Progress Residential

Rachel M 

on BBB

6 years ago

This company is extremely heartless and will do anything to get extra money from you. Before we moved into one of their properties we brought up concerns regarding the fence in the backyard. There were holes that I was concerned my dog could squeeze through. Before we officially rented the house we were told to bring up our concerns at move in. So we did. The woman at our move in appointment who clearly did not want to be there said anything with the house we want to have fixed is our problem and if we want to increase the v... read more

Clyde D. 

on BBB

6 years ago

Absolutely every review found on BBB is true. None of those shown below have exaggerated. I'm in the middle of a simple transfer from one house to the other, and they've taken weeks to get back to me about the basics of moving to the new house, were unclear on the timing of the transfer against the billing cycle, and - now get this - advertised the house I was scheduled to move in to inaccurately! They posted the house as a 5 bedroom / 2 bath at 2800 sq ft, when ACTUALLY it's a 3 bedroom at about 1600 sq ft. It took more tha... read more

Tashon A. 

on BBB

6 years ago

Believe the reviews they are true. I’m in the process of moving into a home and before I moved in (right after the approval) I voice my concerns about the master room tub and shower being filthy and nasty. I talked to so many people and they all stated they were going to call me back and not one person has the decency to follow through. I’ve taken so many pictures of this and sent so many emails. I've never moved into any home and expected to take a shower or bath in someone else filth. I would expect Progress Residential to... read more

AJ 

on BBB

6 years ago

EVERY REVIEW listed below are ALL TRUE!! Please stay away from this company! No empathy toward their residents, during this COVID19 crisis. 

Laura F 

on BBB

6 years ago

Honestly Progress Residential is the worst company I have ever rented through. When I was first moving in, the house was not in the best shape, it smelled heavily of urine (that was fixed before move in but slowly came back and NEVER went away), a lot of the items were SEVERELY damaged, not working, or in poor shape/dirty. When moving in, and walking through with the agent to get the keys, I was informed that everything I was pointing out are things they (Progress) do not hold their renters accountable for. After moving in, ... read more

Ch H 

on BBB

6 years ago

My wife and I rented a property for 6 years and spent over 100k in rent. We asked for a new fridge because it is rusted out and over 10 years old. This place will increase your rent every year and fabricate some market analysis nonsense. Maintenance repairs are always late or they don’t show. Spend your money with a company that will treat you like a human being. 

Kelle H 

on BBB

6 years ago

We are having problems with our a/c and they are not resolving the issue... they hire incompetent people who do not know what they are doing 

Kim M 

on BBB

6 years ago

Shady business that NEEDS inspection and full audit across the country. Stealing from customers and no compassion whatsoever in this COVID-19 crisis. 

craig c 

on BBB

6 years ago

One of our toilets had a leak when we moved in, we had no idea. We noticed that as the months went on our water and sewage bill consistently rose even as we tried to conserve water. Our water company came out and said we had a leak, progress sent someone and they did find and fix a leak. Now we are 6 months into trying to get a credit with weekly calls that have gone unanswered, emails never replied to and the consistent runaround. We went from paying 180 a month for water and 170 a month fro sewage to now after the repair a... read more