Progress Residential

Tamika R 

on BBB

3 years ago

Please stop letting Corporate ******* be landlords. They are terrible. My home was recently switch over to progress Residential in February 2023 from *********( just as terrible) I immediately looked at my ledger and noticed that the utilities which are bundled through ********** were not included. I called, emailed , and even went to a local office. I received no help. I payed February's rent only to receive not a final bill for my utilities for the switch but also a final bill due to me vacating a lease in 60 days. I again... read more

Jessica C 

on BBB

3 years ago

I would NEVER recommend this company. The house that was applied for (paid a $55/per person application fee and a $250 "holding" fee) was claimed to be move-in ready and yet the house is falling apart. The sub-floor of the house is rotted and you can feel it sinking when you walk (I only weigh 140 pounds so I can't imagine thousands of pounds of furniture holding up); they simply put new laminate flooring over the rotting sub-floor. The front porch beam is rotted as well and the fence in the backyard is falling apart. There ... read more

Elizabeth G 

on BBB

3 years ago

I signed my lease on February 3, 2023. Today, March 7, 2023, I received a certified letter in my mailbox from ************************** stating that Progress has not made homeowner's association fee payments since December 29, 2021 and owes $768.33 for payments on that date, June 28, 2022, and January 1, 2023. They are now stating they are putting a lien on the home if not paid within 45 days. I just signed my lease on this home and paid almost $6000 to move in. This is poor business practices, irresponsible, and totally un... read more

Brittany C 

on BBB

3 years ago

I have rented from this company for 6 months, they increase my rent every month without any saying as to why. I have been calling for 6 months in regards to what appeared to be a paint issue. That was never properly investigated. The work order was just closed. I paid for someone else to come out and take a look because the issue continues to worsen and no one with progress will communicate with me. It is in fact a sewer leak that was never repaired from the last tenant. This leak has caused mold and lots of ants due to the ... read more

Tyrone M. 

on BBB

3 years ago

We moved into this house a year ago and only spent 2 months in it. The electric (plugs) was sparking, the plumbing was horrible the ceiling started leaking, the tub tiles where laying in the tub. There was mold on the wall were they covered with tiles. The fence was falling. The refrigerator didnt work. The lights in the room wouldnt work. The garage wouldnt open. Im the winter the heat didnt work downstairs, in the summer the a/c didnt work at all. The glass in the backyard was broken. Just a nightmare. Nobody would return ... read more

LIBBE M 

on BBB

3 years ago

If I could I would give a negative rating. We have been renting from progress for more than 7 years and in the past two years the company has been horrendous to deal with! We put in major work orders that affect the safety and integrity of the home and they get cancelled. Over and over. Now they have billed us over $3k In ridiculous fees which are a result of their inability to hold up to their legal requirements of ensuring the home is safe! We paid our rent and instead of applying to our rent they put them to those fees. W... read more

Gemma E 

on BBB

3 years ago

I really hate to do this guys because for the most part all my issues have been resolved with you guys but I see no other way of getting a response. I have tried calling and wait times are always over 30 mins. I'm still waiting for a new lease to be sent out to me. Rent is due today and I refuse to pay it until the month to month fee is removed. I have called the local number and left a voicemail. I emailed support and nothing gets done. I get it, you guys are busy but this is ridiculous. I've have been contacting the agent ... read more

Acquanetta C 

on BBB

3 years ago

******** care *****, everything I put a claim in they cancel never contact me at all. I move from ** on Nov 1 . Progress charge me a late fee that I wasn't late, never got that back. I have been having trash picked up since Nov. Trash still not picked up it is now end of Feb. I continue to be charged for service not render. The portal fir me to make payment, I can not I have been transferred to every department still no help solving the issue. Basement not finished. Also the house should have been inspected for ***** ,it has... read more

John W 

on BBB

3 years ago

As a guarantor for my daughters rental home in ***********, *********, I am absolutely appalled by the sheer LACK of customer service or concern for efficiency. Unfortunately, there are several appalling actions (and inactions) that are unacceptable. My daughter paid $2441.00 via cashiers check from *********** and personally delivered it to the ********* branch, and she was provided next steps to eventually received her keys to the home. Two weeks after moving in, she received notice that her cashiers check was returned fro... read more