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Progress Residential
- Real Estate
- Alpharetta, GA
About this business
Location details
2658 Holcomb Bridge Rd Suite 118, Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This Company is a *********** they deny you without a reason telling you to call the 3rd party and then telling you to call Progress back without answers. They offer options for a guaranteer and still deny you which is bs. Especially when for a fact they wasn't gonna approve you. I wouldn't RECOMMEND ANYONE TO DEAL WITH THIS COMPANY AT ALL!!!! If 8 could give -0 stars I would.....
Business response:
Hi ******- I am sorry to hear about your application experience.There are minimum acceptance criteria for application approvals based on the level of risk we are willing to accept. The consumer report is a combination of your credit report, any subprime credit records, income information, and landlord/tenant collection information. While there is no single factor (outside of criminal requirements) that will deny you, any negative information will decrease the chances of your application being approved.You can contact the con... read more
Worse rental company ever, I moved into the property January 2023, its now April 2023. Since January I found that theres a termite infestation, the windows are leaking and wont open, the drains are stopped up in every bathroom, the dishwasher has water that continues to sit in the bottom of the dishwasher. The company is not putting forth any resolutions to solve these problems. I wont recommend anyone to lease a property from this company.
Business response:
Hi ****- Im so sorry and e would like the opportunity to investigate your feedback further. I will be contacting you. Advocacy Team Progress
my money back and got laugh at, hung up on multiple times...this a company is a joke and doesn't care. They have a score system that doesn't make any sense, and they never told me exactly what I was denied, they said call there 3rd party company that makes there decisions, after calling them they said to call progress back and i still never got a straight answer.... beware this place is a big scam.... they don't follow the fair house act that is federal law... they have to provide a reason by mail or email link to there webs... read more
Business response:
Hi *****- Thank you for sharing your application experience.There are minimum acceptance criteria for application approvals based on the level of risk we are willing to accept. The consumer report is a combination of your credit report, any subprime credit records, income information, and landlord/tenant collection information. While there is no single factor (outside of criminal requirements) that will deny you, any negative information will decrease the chances of your application being approved.You can contact the consume... read more
**************** is not good. Emails get returned due full mailboxes. Hold times are told to be 20 minutes but average 1-1.5 hours. No customer service on weekends and only available 8 hours daily M-F. State they will handle all repairs yet when service person comes for 15 minute evaluation and does not complete the job or even return there was a $175 charge for service rendered. Then they were going to charge me again for incomplete service to be completed.
Business response:
I am sorry to hear about your experience. I would like to investigate and know more and will be contacting you. Advocacy Team Progress
Progress Residential takes extremely long to process new applications. Almost thinking about just cancelling and losing my holding fee.
I would give them a negative rating if possible. I moved in to the house on January 1st of this year and the hot water heater has been having issues ever since. (STILL IS NOT RESOLVED)! Same tech comes out every time and tries to fix little things on it each time and works for a little bit then it starts beeping again saying "service needed". Now when I reset it from the breaker, it doesn't want to work at all. So now we have no hot water what so ever. Let me mention, this tech has been out for the hot water heater 6 or 7 ti... read more
Business response:
Hi ****,- Thank you for posting a review and I am sorry to hear that your experience . I would like the opportunity to talk and investigate your feedback further, and will be contacting you. - Advocacy Team Progress
Please, please, please DO NOT use this property management company! No one appears to be in charge. All employees handling the phones state they are working remotely and have to email for someone to get back to us. Every time we called wait times *****+ min. Got transferred after one of these holds to onboarding who can apparently look into our situation, but disconnected, and have to start over. They have our info and couldnt call us back? We applied online for our dream rental. ****** listed as a perfect match. There was a... read more
Business response:
HI ****- Thank you for the review and I am sorry to hear about you application experience. I will be contacting you to gather more details. -Advocacy Team Progress
It has been less than 48 hrs that I have been at the property. There is a ***** infestation. We moved in after 1PM 4/2. Lets clear up that before unloading the truck (after driving 26 hours from **). I completed a walk thru. I looked in every cabinet, sliding drawer, underneath both bathroom sinks, and the kitchen sink. There was absolutely no signs of pest at all proceeded w/ unloading the truck. By 11PM, (after my son had already unpacked his totes of clothes) I determined I was not unpacking nor should he continue to unpa... read more
Business response:
Hello - Thank you for the review and brining this to my attention. I will be contacting you for more information. Advocacy Team Progress
I moved in first of December 2022. The master bathroom has a garden tub and a separate shower enclosure but the door will not stay shut so that I can take a shower. They have come out numerous times but have done nothing but drill holes all in the frame and stripped out screws. They even tried to and did put a cabinet door latch on it that fell onto the floor! They also put peel and stick magnets all over it!! Doesnt do anything! So I shower in the hall bathroom and finish getting ready in the master bathroom, shave etc. Ive... read more
Business response:
Hi ****- I am sorry to hear about your service concern. I would like to know more details so I may investigate and assist with this and will be contacting you. Advocacy Team Progress
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.3 star rating with 6,058 reviews.
When is Progress Residential open?
Progress Residential is open now. It will close at 5:00 p.m.