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Promenade at Las Colinas Apartments
- Apartments
- Irving, TX
About this business
Promenade at Las Colinas offers an elevated apartment living experience on Lake Carolyn with phenomenal amenities and immediate access to shipping, dining, entertainment and employment.
Location details
555 Promenade Pkwy, Irving, TX, 75039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter It's been raining a lot lately and there are a bit of leaks throughout the building. Overall, friendly staff, pretty good amenities, and great location.
Business response:
Apologies for any inconvenience caused by the leaks. We take your feedback seriously and will address the issue promptly. Thank you for recognizing our friendly staff, good amenities, and great location.
Verified Renter The Apartments are really good and staff here is so amazing. Modern amenities are plus. Convenient to DART Station. Modern Kitchen appliances
Business response:
We're overjoyed to hear that you are enjoying our modern amenities and convenient location near the DART Station. Thank you for choosing Promenade at Las Colinas Apartments!
Verified Renter Overall very content with this community. Clean areas, quick maintenance, nice pool area, free coffee. No complaints, good experience over the past few years.
Business response:
Thank you for sharing your positive feedback! We are glad to hear that you have had a good experience at Promenade at Las Colinas Apartments. We appreciate your kind words and are happy to hear that you are content with our community.
Verified Renter So much noise from pool and neighbor units and cannot sleep properly at night because of these noises and management does not take the complaints seriously and you are on your own
Business response:
It's regrettable to hear about the noise disturbances you've been experiencing. Please give us a call at (972) 444-8924 and follow the prompts to leave a message for our courtesy patrol and when we return to the office we can address this issue promptly. Thank you for bringing this to our attention.
Verified Renter Nice complex but lots of management issues. Fire alarm will go off at times and not be fixed for 20 minutes without being an actual danger/fire. Someone was arrested in the building during the day and a random group of guys were seen knocking on people’s doors trying to get into apartments.
Business response:
Thank you for sharing your concerns. We take the concerns of our residents very seriously and are addressing the issues you mentioned. Please feel free to contact us at (972) 444-8924 with any further concerns or feedback.
Verified Renter Overall good experience. They need to start increasing community events. They should have faster services to resolve concerns around fitness center.
Business response:
We appreciate your feedback, Realpage. We will work on increasing our community events and improving the speed of our services for the fitness center. Thank you for bringing these concerns to our attention.
Verified Renter So far so good, no current complaints only been a resident for a few months. Complex employees are all very nice and very helpful, complex is clean and well managed.
Business response:
We're excited to hear that you're enjoying your time at Promenade at Las Colinas Apartments! Thank you for your kind words and for choosing to make our community your home. If you ever have any concerns or need assistance, please don't hesitate to reach out to us at (972) 444-8924.
Verified Renter Pros: Great Location. Clean apartments Separate Parking Garage Cons: Not so friendly management No community events Price of the apartment
Business response:
We appreciate your feedback! We apologize for any inconvenience caused by our management team. We have started resident events back up and hosted our first one this year last month. Please be on the look out for our next one in May! Please feel free to reach out to us at (972) 444-8924 to discuss any concerns further. Thank you for choosing Promenade at Las Colinas Apartments.
Verified Renter The location is amazing and the apartment is pretty big which I love. However the building itself seems to be problematic.. between the elevator inconsistency, the fire alarms in the middle of the night, the lack of parking. It may not be the best place to live long term.
Business response:
We apologize for the inconveniences you have experienced at our property. We are constantly working to improve our facilities and services to ensure a better living experience for our residents. Please feel free to reach out to us at (972) 444-8924 to discuss any concerns you may have.
Frequently asked questions about Promenade at Las Colinas Apartments
How is Promenade at Las Colinas Apartments rated?
Promenade at Las Colinas Apartments has a 3.9 star rating with 281 reviews.
When is Promenade at Las Colinas Apartments open?
Promenade at Las Colinas Apartments is closed now. It will open tomorrow at 1:00 p.m.