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Promenade at Las Colinas Apartments
- Apartments
- Irving, TX
About this business
Promenade at Las Colinas offers an elevated apartment living experience on Lake Carolyn with phenomenal amenities and immediate access to shipping, dining, entertainment and employment.
Location details
555 Promenade Pkwy, Irving, TX, 75039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Love the community nice and quiet the help was great with the office getting the keys and getting everything started elevator access great love the sky lounge
Business response:
Thank you for your positive review, Realpage! We're glad to hear that you love the community and had a great experience with our office staff. We appreciate your feedback and hope you continue to enjoy the amenities, including the elevator access and sky lounge. If you have any further questions or concerns, please don't hesitate to reach out to us at (972) 444-8924.
Verified Renter A wonderful and exciting place to be. Clean and nice hall ways with very helpful staff. The interior is very beautiful with modern requirements. Community amenities are in great conditions
Business response:
Thank you for your 5 star review! We love forward to continuing to serve you.
Verified Renter The apartment itself is really nice, the appliances are newer and it has the esthetic look to it. The view of lake Carolyn is great even though there is construction on that side. The amenities are fine. Management is not the best, hard to get them to reach back out to you or answer questions and there are dead crickets everywhere.
Business response:
We appreciate your feedback and are glad to hear that you find our apartments and amenities nice. We apologize for any inconvenience you experienced with our management team and will work on improving our communication. Thank you for bringing it to our attention.
Verified Renter It’s been good so far, had a couple of issues which got fixed in a timely manner. The community is great, the amenities are awesome, and the workers are kind
Business response:
We appreciate your feedback and are glad to hear that you have had a positive experience at Promenade at Las Colinas Apartments. We apologize for any issues you may have encountered, but we're pleased that they were resolved promptly. Our team takes pride in providing a great community and excellent amenities. Thank you for choosing us as your home.
Verified Renter Good: 1. Staff is supportive. 2. Good maintenance. 3. Great location Can improve: 1.Luxer package system 2. Communication via email to person directly if there is anything to be informed.
Business response:
Thank you for taking the time to provide your feedback, Realpage. We appreciate your positive comments about our supportive staff, good maintenance, and great location. We understand your concerns regarding the Luxer package system and communication via email. We will take these suggestions into consideration to improve our services. If you have any further questions or concerns, please feel free to reach out to us at (972) 444-8924.
Verified Renter The management here is the worst, they don’t respond to you or your calls properly. There will be noise at the pool everyday night after 10 or 11 pm also.
Business response:
We apologize for any inconvenience you may have experienced at Promenade at Las Colinas Apartments. We strive to provide excellent customer service and promptly respond to all inquiries. We appreciate your feedback.
Verified Renter The apartment is connected to almost everywhere in the city and its a Very coordinated and peaceful environment, the rules of the apartment are being followed and kept properly
Business response:
Thank you for your positive review! We're thrilled to hear that you find our location convenient and our environment peaceful. We appreciate your recognition of our efforts in maintaining proper adherence to apartment rules. If you have any further feedback or questions, please don't hesitate to reach out to us at (972) 444-8924.
Verified Renter Amazing experience so far. Only concern is the noise from upstairs. Overall quiet community. I love living here. Best thing I like is walk along lake Carolyn
Business response:
Thank you for your positive review, Realpage! We're glad to hear that you're having an amazing experience at Promenade at Las Colinas Apartments. We apologize for any noise disturbances from upstairs, but we're pleased to know that our community is generally quiet. We're delighted that you enjoy walking along Lake Carolyn. If you have any further concerns or questions, please don't hesitate to reach out to us at (972) 444-8924.
Verified Renter Everything is working perfectly when I moved in. However, I wish the Maintenance team can follow my inquiries by giving me a call and not entering my apartment when no one is around.
Business response:
We appreciate your feedback and will make sure our Maintenance team follows up with you before entering your apartment in the future. Please feel free to contact us at (972) 444-8924 if you have any further concerns.
Frequently asked questions about Promenade at Las Colinas Apartments
How is Promenade at Las Colinas Apartments rated?
Promenade at Las Colinas Apartments has a 3.9 star rating with 281 reviews.
When is Promenade at Las Colinas Apartments open?
Promenade at Las Colinas Apartments is closed now. It will open tomorrow at 1:00 p.m.