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Promenade at Las Colinas Apartments
- Apartments
- Irving, TX
About this business
Promenade at Las Colinas offers an elevated apartment living experience on Lake Carolyn with phenomenal amenities and immediate access to shipping, dining, entertainment and employment.
Location details
555 Promenade Pkwy, Irving, TX, 75039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Good amenities but management when we moved in was poor. Maintenance team does a really good job of coming quickly and fixing things. Overall would recommend this place.
Business response:
We appreciate your feedback. We apologize for any inconvenience you experienced with the management during your move-in process. However, we're glad to hear that our maintenance team has been responsive and efficient in addressing your concerns. Thank you for recommending Promenade at Las Colinas Apartments. If you have any further feedback or questions, please don't hesitate to contact us at (972) 444-8924.
Verified Renter Great property, excellent location.... however, the walls are thin, you can hear people walking above your apt. maintenance requests are handled promptly.
Business response:
We appreciate your positive comments about our property and location. We apologize for any inconvenience caused by the thin walls and noise from above. Rest assured, we will address this issue to ensure a more comfortable living experience for our residents. We are glad to hear that our maintenance team has been prompt in handling your requests. If you have any further concerns, please feel free to contact us at (972) 444-8924.
Verified Renter So far so good! My last leasing company was a nightmare so this has been a breath of fresh air! I love the community and the amenities. It’s so close to sooo much and great public transportation!! The grounds are beautiful and the team in the office is welcoming and responsive.
Business response:
It's great to hear that your experience at Promenade at Las Colinas Apartments has been a refreshing change. We strive to provide a welcoming community with excellent amenities and convenient transportation options. Our team is always here to assist you. Thank you for choosing us as your leasing company!
Verified Renter Not friendly neighborhood. No community activities. Not able to see at least Christmas lighting from the apartment. The parking door is completely open sometimes. No proper security from that aspect. Expecting a lot of changes from the team.
Business response:
Thank you for your feedback, Realpage. We appreciate your input regarding the neighborhood and community activities. We apologize if the Christmas lighting was not visible from your apartment. You will see some changes soon, as several pending bids have been approved. :)
Verified Renter Overall good experience. Just need to have floors more soundproof. I extended my lease. Amenities are good. Need management to be more responsive towards gym equipment repair.
Business response:
Thank you for your feedback, Realpage. We appreciate your positive experience overall and are glad to hear that you extended your lease. We apologize for any inconvenience caused by the soundproofing and will take your suggestion into consideration. We will also address the gym equipment repair issue with our management team to ensure a more responsive approach. If you have any further concerns, please feel free to reach out to us at (972) 444-8924.
Verified Renter Security is not good in these apartments and these are too expensive for the basic looking apartments. An people party at pool at midnight and management won’t take any action after complaining about million times
Business response:
We apologize for any inconvenience you may have experienced regarding the noise concerns at Promenade at Las Colinas Apartments. We take these matters seriously and reach out to the appropriate parties. Thank you for bringing them to our attention.
Verified Renter Community is great haven’t experienced any issues I’ve placed service request and they are completed the next day no loud noises people are friendly
Business response:
Thank you for taking the time to share your positive experience at Promenade at Las Colinas Apartments. We're glad to hear that our community has met your expectations and that our team has been prompt in addressing your service requests. We strive to create a peaceful and friendly environment for all our residents. If you have any further feedback or need assistance, please don't hesitate to reach out to us at (972) 444-8924.
Verified Renter Great place, I've had no issues so far. Anytime I have a problem it gets solved that same day. The building is also super nice and really enjoyed living here.
Business response:
Thank you for your positive feedback, Realpage! We're glad to hear that you've had a great experience at Promenade at Las Colinas Apartments. Our team is always here to promptly address any concerns you may have. We appreciate your kind words about our building and are delighted that you've enjoyed living here.
Verified Renter I have to say it's a fantastic place to stay from top office management and the way I was treated the moment I started the leasing application to the very friendly and courteous maintenance team who always seem to be smiling. I guess it's infectious. If you want a place to live where all needs are met look here to be calling promenade at las Colinas home.
Business response:
Thank you for your kind words and positive review! We are thrilled to hear that you had a fantastic experience with our office management and maintenance team. We strive to provide exceptional service and a welcoming environment for all our residents. If you ever need anything, please don't hesitate to reach out to us at (972) 444-8924. We appreciate your feedback and look forward to continuing to make Promenade at Las Colinas Apartments your home.
Frequently asked questions about Promenade at Las Colinas Apartments
How is Promenade at Las Colinas Apartments rated?
Promenade at Las Colinas Apartments has a 3.9 star rating with 299 reviews.
When is Promenade at Las Colinas Apartments open?
Promenade at Las Colinas Apartments is closed now. It will open tomorrow at 9:00 a.m.