This profile has been claimed by the business owner or representative.
PSECU
- Credit Unions
- Harrisburg, PA
About this business
Location details
1500 Elmerton Ave, Harrisburg, PA, 17110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
PSECU has absolutely abysmal customer service. They take no care for their customers security and actively defraud customers in violation of title 18 of the U.S. Code. They steal money from customers accounts and block customers from accessing their assets in the normal course of personal finance. Do not bank with PSECU - you will regret it. PSECU should be investigated by the DOJ for countless acts of fraud.
The most inconvenient and stressful experience ever. You can't make payments on the actual loan account from an external bank, so you need to put money in the debit account you're forced to open with them. You CAN NOT, transfer money from an external account. You CAN NOT link your PSECU account to any external accounts. You CAN link your external accounts to your PSECU but in a few days after it's been successfully linked your actual bank will notify you that the linking was a rejected. PSECU won't tell you any of this. You ... read more
PSECU has horrible customer service and delivers no value. Their information technology management is unprofessionally abysmal. It is a horrible experience being a customer because the management makes no effort to provide quality banking services.
I've never have had a worse experience in getting my Home Equity Loan. With this bank you sacrifice every ounce of customer service and communication for a lower rate. Yes, great rates but what a nightmare my loan process was, it took weeks for anyone to get back with me about a decision, and I have GREAT credit and credit history. I've spent HOURS on hold waiting on support, just to get the status of my loan. I've been cut off time after time after being on hold, noone ever bothers to call back, you have to call back in and... read more
Been a member over 30 years. Have taken out numerous auto, and personal loans, and never late with a payment. My credit score has dropped, and now they won’t approve a personal loan, although others are clambering to loan me the money, but at a much higher interest rate. Certainly won’t rule out racial bias, because it’s been proven in court that that’s not beyond their scope. They force THEIR MEMBERS to borrow from other banks with astronomical interest rates. They’re in bed with the outside banks, and discriminating agains... read more
Every single step of the process with this bank has been like pulling teeth. I try to apply online for a personal loan, and the website won't load, have to call and find out their system doesn't work with Google Chrome. Sigh.... ok. Finally get the loan app submitted on a Saturday and Tuesday rolls around and still haven't heard from anyone or received any email, so I call. They say "oh, we need your paystubs and copy of your DL". Ok, so I upload those and never hear back. I call again the next day to ask what's up and she a... read more
The highly advertised VISA advance interest rates are plainly deceptive and should be investigated by the attorney general’s consumer affairs division. If a VISA advance is taken consumers lose the grace period on interest charges on daily purchases, which are then subject to double digit interest rates effectively raising the VISA advance rate for customers to very high levels. This is not explained in the multiple glossy advertising send by PSECU, and when I called to question why high interest charges were suddenly appear... read more
Trying to open a new account has been a nightmare...several online sessions, many phone calls...now waiting for US Mail. It seems PSECU isn't really interested in new customers...the process so far has been way too time consuming. BTW, I opened a Marcus account at JP Morgan in NYC is less than 10 minutes, including the initial funding. PSECU needs some help in customer service!!
Business response:
Yep. Same experience. It's been insane.
15 year customer. Their customer service is poor. I expressed my situation dissatisfaction to the president's desk email on their website. I will consider another credit union.
Frequently asked questions about PSECU
How is PSECU rated?
PSECU has a 3 star rating with 409 reviews.
When is PSECU open?
PSECU is closed now. It will open at 8:00 a.m.