PSECU

cwleone 

on WalletHub

a year ago

The new President only lines his pockets with a big salary; he does not take care of the customers. All the great benefits are gone. He took away the relationship Visa card rewards, he took away the 2.9% checks, now climbing to 4.9% until he has it no more, and he took away the 9.9% Visa that Greg Smith had for years, and it is now 12.9% or 14.9%. Please vote George Randolph out. We need someone who cares for the little man and it is worthwhile being a PSECU member. 

John Bauer 

on WalletHub

a year ago

PSECU is holding my 18-year-old daughter responsible for a check that she deposited that turned out to be fake. They immediately cleared the check and then 5 days later said the check was fraudulent. This was after she was contacted by the company that issued the bad check, and they said they overpaid her and she needed to send back half of the money. So now, even though PSECU cleared the check originally, they are demanding she pay back the missing money. Their security department was horribly rude and disrespectful to her.... read more

Carlos Odell 

on WalletHub

2 years ago

APPLICATION WARNING!!!!<br />I recently applied for the Founders Card and was denied. They use Experian and posted the reason of credit score and inquires. They listed a score over 80-pts less than what my current Experian score was!!! I actually had a copy pre, and post application. I called to inquire about it and they say that's what it was. I provided proof and I got an I don't know. I reverified with Experian and they confirmed my numbers and could not explain the discrepancy. Now inquiries, 2 of my 6 were from them!!! ... read more

L K Her 

on WalletHub

2 years ago

PSECU is "lame" as a business supporting customers' needs. They rely on other banking institutions because they refuse to have branch locations (only have 2 - both in Harrisburg). <br />* If you need a safe deposit box, have to open an account at another bank/credit union to have one.<br />* If you need to withdraw money, you must find and use an ATM. Then if you need the money in something other than 20s, you must go into a bank/credit union or business to have them change the bills.<br />They say by not having branches, th... read more

dianac_87 

on WalletHub

2 years ago

I guess they used to be in good standing with customers. I can tell you they suck. They screwed up my car loan and now I’m without a car. I’m gonna quit them asap 

Thomas Maxwell 

on WalletHub

2 years ago

Completely inconvenient for a credit union as you have to have a 'full' account to do something as routine as external bank transfers. They will close your debit card access without notice if you haven't used the account in 12 months. Also, to request a new debit card, you must complete a paper application and wait for it to be manually processed, which I can do with two button clicks online with any other bank. They also do not do what most credit unions do and give you access to payroll deposits two days early, and I got t... read more

Ma Rich 

on WalletHub

2 years ago

I recently got an auto loan through PSECU and I called with a simple inquiry regarding a request to change my payment date. I was passed along to a few reps, which wasn’t the issue as Amanda and Roxanne were both pleasant and offered to transfer me to someone to better serve my question. Once I was transferred to Mark in loans, I was met with a condescending and annoyed attitude as if I should have known that I needed to request a change in payment date before making my first payment. If I had known this information before c... read more

lbxleo 

on WalletHub

2 years ago

Not so long ago, PSECU WAS a respectable Credit Union where it's members / depositors could get reliable financial services and support. <br />HOWEVER, here in 2023, reliable services and support from PSECU are no longer the driving force from this wayward financial fiasco. <br />Members / depositors: it's time to ’jump ship’ and take your $$ money and business elsewhere.<br />Sincerely, Leo Bennett, a soon-to-be ex member / depositor. 

cwleone 

on WalletHub

2 years ago

Did you see the Visa Classic rate rise and 2.9 checks are no longer after July 1, 2023. Called the Visa Card dept. and Mr. Rudolph never advised them of the email. What kind of an operation is he running, simply only one to line his own pockets. Check out the public information on his salary.