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PSECU
- Credit Unions
- Harrisburg, PA
About this business
Location details
1500 Elmerton Ave, Harrisburg, PA, 17110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently got an auto loan through PSECU and I called with a simple inquiry regarding a request to change my payment date. I was passed along to a few reps, which wasn’t the issue as Amanda and Roxanne were both pleasant and offered to transfer me to someone to better serve my question. Once I was transferred to Mark in loans, I was met with a condescending and annoyed attitude as if I should have known that I needed to request a change in payment date before making my first payment. If I had known this information before c... read more
Not so long ago, PSECU WAS a respectable Credit Union where it's members / depositors could get reliable financial services and support. HOWEVER, here in 2023, reliable services and support from PSECU are no longer the driving force from this wayward financial fiasco. Members / depositors: it's time to ’jump ship’ and take your $$ money and business elsewhere.Sincerely, Leo Bennett, a soon-to-be ex member / depositor.
Did you see the Visa Classic rate rise and 2.9 checks are no longer after July 1, 2023. Called the Visa Card dept. and Mr. Rudolph never advised them of the email. What kind of an operation is he running, simply only one to line his own pockets. Check out the public information on his salary.
This bank has no physical locations. I’m fine with that because I like online banking. They’re transfer max and ability to pay a loan off using online banking is very hard to impossible. They like you to mail checks for this purpose. You know, like we did back in the 80’s.
If I could give this credit union zero stars, I would. They deducted money from my savings account --during the height of the COVID pandemic-- for some "Withdrawal Dormant Account Fee." Crooks. Please avoid.
The customer service is awful. It is no longer the great credit union. Vote out this new President. Customer service reps are at a loss as to how to answer a question. Well working at home with no supervision. Really don't get a loan from them.
This at one time was a great credit union but that time ended a few years ago. At some point their customer service became awful and they stopped trying to work with their customers. I would chose another credit union, like Navy Fed if you can. I use to recommend this bank but no longer due and have helped my own family migrate away from this bank as well. I am sure they do not care because they have stopped functional as a credit union. Avoid at all costs.
Horrible customer service, blatant false advertisement about helping with financial situations. Overall terrible financial institution to deal with.
QI think I was mislead about changing my loan account from Nissan to PSECU because even though I am paying less each month in payments but the payments that I made for a complete year, it is like a year of payments gone and the interest rate was raised with PSECU it like I’m just starting making payments for this vehicles even though I pay $651.00 for a whole year this was not deducted for my new payments at all, sometimes when you think getting help it only making my payments longer, very dissatisfied
Frequently asked questions about PSECU
How is PSECU rated?
PSECU has a 3 star rating with 409 reviews.
When is PSECU open?
PSECU is closed now. It will open at 8:00 a.m.