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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
Best car buying experience, Ever! Robert Maese was my salesman and worked hard to get me a great deal. Rob Hooser, the sales manager, and Kathy Carpenter, my finance manager, were fantastic too. I will definitely recommend that you go see them and tell them that Kim sent you, you won't be disappointed.
Business response:
Kimberly, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! The Quality Buick GMC Team
My truck got stolen March 21. A 2018 GMC Sierra. I was confident I had gap insurance to cover the rest of the remaining balance. But they never put it on just a bunch of useless warranties that I never used. Now I'm stuck paying $14000.00 in difference for a truck that I don't even have anymore. Norval Henry and the people that finalize there are a bunch of sleezebags that just care about their commission. Never buying from a big dealer like that again.
Business response:
Thank you for sharing your experience with us, David. We understand how frustrating this situation must be, especially regarding your 2018 GMC Sierra and the insurance concerns you’ve mentioned. While we strive to provide a transparent and trustworthy buying process at Quality Buick GMC, your feedback is invaluable to help us improve. We encourage you to reach out to us directly so we can better understand your situation. Thank you again for your input. Sincerely, The Quality Buick GMC Team
My truck got stolen March 21. A 2018 GMC Sierra. I was confident I had gap insurance to cover the rest of the remaining balance. But they never put it on just a bunch of useless warranties that I never used. Now I'm stuck paying $14000.00 in difference for a truck that I don't even have anymore. Norval Henry and the people that finalize there are a bunch of sleezebags that just care about their commission. Never buying from a big dealer like that again.
Business response:
Thank you for sharing your experience with us, David. We understand how frustrating this situation must be, especially regarding your 2018 GMC Sierra and the insurance concerns you’ve mentioned. While we strive to provide a transparent and trustworthy buying process at Quality Buick GMC, your feedback is invaluable to help us improve. We encourage you to reach out to us directly so we can better understand your situation. Thank you again for your input. Sincerely, The Quality Buick GMC Team
My truck got stolen March 21. A 2018 GMC Sierra. I was confident I had gap insurance to cover the rest of the remaining balance. But they never put it on just a bunch of useless warranties that I never used. Now I'm stuck paying $14000.00 in difference for a truck that I don't even have anymore. Norval Henry and the people that finalize there are a bunch of sleezebags that just care about their commission. Never buying from a big dealer like that again.
Business response:
Thank you for sharing your experience with us, David. We understand how frustrating this situation must be, especially regarding your 2018 GMC Sierra and the insurance concerns you’ve mentioned. While we strive to provide a transparent and trustworthy buying process at Quality Buick GMC, your feedback is invaluable to help us improve. We encourage you to reach out to us directly so we can better understand your situation. Thank you again for your input. Sincerely, The Quality Buick GMC Team
DO NOT GOT HERE!!! THIS PLACE NEEDS TO BE CLOSED DOWN AND IS A LIABILITY TO ALL NEW MEXICANS. I took my car for "special coverage" basically recall. They refused to replace the parts, insisting it was a separate problem. They charged me $600 and insisted my car was good. I picked it up, drove to work and it exploded on me. Nearly causing a massive pile up on I-25. I never had a problem w oil but after they had it, it blew up bc they refused to replace the parts needed which it then failed (diagnosed by 2 mechanics but speci... read more
Business response:
Thank you for providing us with your feedback, Ben. When you originally came into our service department with the check engine light on you mentioned that you though the issue could be that there was a recall on the turbo. Our tech inspected your vehicle and discovered that there was no recall but learned that the pcv system was the issue and needed to be replaced. Our tech replaced the pcv system and your vehicle idled well and passed all other tests that were performed after the repair was made. When you called the next mo... read more
DO NOT GOT HERE!!! THIS PLACE NEEDS TO BE CLOSED DOWN AND IS A LIABILITY TO ALL NEW MEXICANS. I took my car for "special coverage" basically recall. They refused to replace the parts, insisting it was a separate problem. They charged me $600 and insisted my car was good. I picked it up, drove to work and it exploded on me. Nearly causing a massive pile up on I-25. I never had a problem w oil but after they had it, it blew up bc they refused to replace the parts needed which it then failed (diagnosed by 2 mechanics but speci... read more
Business response:
Thank you for providing us with your feedback, Ben. When you originally came into our service department with the check engine light on you mentioned that you though the issue could be that there was a recall on the turbo. Our tech inspected your vehicle and discovered that there was no recall but learned that the pcv system was the issue and needed to be replaced. Our tech replaced the pcv system and your vehicle idled well and passed all other tests that were performed after the repair was made. When you called the next mo... read more
DO NOT GOT HERE!!! THIS PLACE NEEDS TO BE CLOSED DOWN AND IS A LIABILITY TO ALL NEW MEXICANS. I took my car for "special coverage" basically recall. They refused to replace the parts, insisting it was a separate problem. They charged me $600 and insisted my car was good. I picked it up, drove to work and it exploded on me. Nearly causing a massive pile up on I-25. I never had a problem w oil but after they had it, it blew up bc they refused to replace the parts needed which it then failed (diagnosed by 2 mechanics but speci... read more
Business response:
Thank you for providing us with your feedback, Ben. When you originally came into our service department with the check engine light on you mentioned that you though the issue could be that there was a recall on the turbo. Our tech inspected your vehicle and discovered that there was no recall but learned that the pcv system was the issue and needed to be replaced. Our tech replaced the pcv system and your vehicle idled well and passed all other tests that were performed after the repair was made. When you called the next mo... read more
They ran my credit without me filling out a credit app in person. Applied for prequal in GM Financial website. The prequal is not supposed to affect credit. Stay clear of this place and their shady practices. When confronted with this information they were extremely rude and hung up on me. Update: Upon speaking to them again I was told that GM Financial ran the hard pull, but in the dealership name? I don't think so. GM Financial would not explicitly state the prequal would not affect credit if it in fact did. That open... read more
Business response:
Thank you for sharing your experience with us, Curtis. We appreciate your feedback regarding the credit application process and the interaction you had with our team. We would never pull credit without consent from a customer, however, when you filled out the application online you checked the box giving your consent to check your credit for a prequalification. Your concerns are important, and we would like to discuss this matter further to better understand and address the situation. Please feel free to reach out to Quality... read more
They ran my credit without me filling out a credit app in person. Applied for prequal in GM Financial website. The prequal is not supposed to affect credit. Stay clear of this place and their shady practices. When confronted with this information they were extremely rude and hung up on me. Update: Upon speaking to them again I was told that GM Financial ran the hard pull, but in the dealership name? I don't think so. GM Financial would not explicitly state the prequal would not affect credit if it in fact did. That open... read more
Business response:
Thank you for sharing your experience with us, Curtis. We appreciate your feedback regarding the credit application process and the interaction you had with our team. We would never pull credit without consent from a customer, however, when you filled out the application online you checked the box giving your consent to check your credit for a prequalification. Your concerns are important, and we would like to discuss this matter further to better understand and address the situation. Please feel free to reach out to Quality... read more
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,001 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is closed now. It will open at 7:00 a.m.