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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service advisor seemed either untrained or unwilling to work outside the box he was given. All he wanted to do was look on a sheet of paper and not work with me on services provided. A simple oil changed also took over an hour to complete, even with an appointment made.
Business response:
We sincerely apologize for your recent experience. It sounds like the service advisor didn't meet your expectations, and the extended wait time was unacceptable. We take all customer feedback seriously, and we appreciate you bringing this to our attention. To ensure a more thorough investigation and discuss potential solutions, we kindly ask you to contact Robert Beverly, our Fixed Operations Director, directly at rbeverly@reliablecars.com. Robert will personally review your concerns and work towards a resolution. We value y... read more
Jordan is a terrific agent. But the service on the car was not. The agent deflated my tires and poured oil all over the top of my engine. I have had service at your garage for years. Larry Frick
Business response:
Thank you for your feedback. We're glad to hear that Jordan provided you with excellent service, but we sincerely apologize for the issues you experienced with your vehicle. Your concerns are important to us, and we want to ensure this is addressed properly. Please reach out to our Hyundai Service Manager, Zach Swanson, at zswanson@reliablecars.com so we can resolve this matter to your satisfaction. Thank you for your continued support, and we look forward to hearing from you soon.
Took the car in and waited 30 days. No call backs from service had to physically go in and get an update. They called the day to pick up and said the check engine light was on and wanted to know if we wanted to schedule a service call. Husband said it better be off before I pick it up since y'all have had it 30 days. Went to pick up grease on passenger seat and extra screws in the floor board. Went back and asked and was told the mechanic probably had stews in his pocket and they fell out. Horrible customer service
Business response:
We sincerely apologize for the experience you've had with our service department. It's clear we did not meet your expectations, and we take your concerns very seriously. Your feedback about the lack of communication and the condition of your vehicle is unacceptable. To address this matter directly, please contact our Hyundai Service Manager, Zach Swanson, at zswanson@reliablecars.com. He is ready to assist you and ensure that your concerns are properly addressed. Thank you for bringing this to our attention, and we hope to h... read more
Jordan helped me with her explanation of service needed.
Business response:
Thank you for your feedback. We're glad to hear that Jordan provided clear information on the service needed, but we're sorry to learn that your overall experience did not meet your expectations. We're committed to ensuring our customers feel fully supported and would like the chance to address any concerns you may have. Please don't hesitate to reach out to our Hyundai Service Manager, Zach Swanson, at zswanson@reliablecars.com so we can work to improve your experience. We appreciate the opportunity to assist you further.
It took 4 hours to do a 60k service. The cost was over $800. Service included plug change and fuel system maintenance. Three hundred miles down the road from home the check engine light came on. ECM monitor indicated misfire on cylinder 2. The service manager apologized for the problem but that's little help 4 hours from home. Fortunately the Subaru dealer in Little Rock was able to get in for service diagnosis first thing.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the lengthy service time and the issues you encountered after your 60k service. It's disappointing to hear that the check engine light came on shortly after, and we understand how frustrating this must have been for you. To address your concerns more effectively, we encourage you to contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He will be able to assist you and work toward a resolution. We appreciate your feedback... read more
The associates are very nice, but the wait time is long. I had my car serviced under warranty in June. They missed an issue with my oil consumption. I came in with my oil light on and some other issues. All the other issues were fixed and they stated that my oil was just low. 1200 miles later my oil light came back on. At this time my warranty is expired. I had to bring my car back and pay out of pocket to get the original issue fixed.
Business response:
Thank you for your feedback. We're glad to hear that our associates were nice, but we sincerely apologize for the long wait time and the oversight regarding your oil consumption issue. Your experience is important to us, and we want to address your concerns. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He will be happy to assist you further.
Couldn't repair our car, overpriced replacement parts. My last subaru.
Business response:
Thank you for sharing your feedback. We're sorry to hear about your experience and that the repair process didn't meet your expectations. We strive to provide quality service, and we regret that we fell short in this instance. We'd like the opportunity to better understand what happened and see how we can make things right. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He would be happy to discuss your concerns in more detail. Thank you again for your feedback, and we hope t... read more
Not the worst but not great either, sales and service dropped the ball repeatedly. I would probably not buy another car from them in the future
Business response:
Thank you for your feedback. We apologize for the experience you had with our sales and service teams. Your concerns are important to us, and we would like to address them directly. Please contact Paul Becker at Pbecker@vtaig.com, and he will work with you to resolve any issues. We appreciate your input and hope to improve your experience with us in the future.
Customer service is terrible but one person deserves all the credit and that's sarah.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience with our customer service didn't meet your expectations. We would like to address any concerns you have and work toward improving your overall experience with us. Please feel free to reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com, so we can assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.