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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Brought car in for recall work on taillight and the wrong part was ordered, so we will need to bring it back in.
Business response:
We apologize for the inconvenience caused by the incorrect part being ordered for your recall repair. We understand how valuable your time is, and we're committed to resolving this matter promptly. Please reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com so we can ensure everything is addressed to your satisfaction and schedule your next visit. Thank you for your understanding and patience.
They are very friendly. The service was fast and very good. They loaned me a car to do some shopping instead of having to wait. It saved me a lot of time.
Business response:
Thank you for your feedback! While we appreciate your kind words about our friendly service and fast turnaround, we're sorry to see that your experience only warranted one star. Your satisfaction is important to us, and we would like to understand more about your concerns. To address any issues you may have experienced, please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He is committed to ensuring that all customers have the best experience possible and would appreciate the oppor... read more
After agreeing to warranty service and some needed maintenance, I was called and "upsold" to a "Fuel induction decarb cleaning service" which my car did not need.
Business response:
Thank you for your feedback. We apologize for the confusion and understand your concern regarding the additional service. We always aim to be transparent and ensure that any recommended services are truly necessary. To address this issue and discuss your experience further, please contact Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com. He will be happy to assist you and resolve any concerns. We value your business and appreciate the opportunity to make things right.
Take your car anywhere but here. Customer service and vehicle service are subpar.
Business response:
We regret to hear about your disappointment with both our customer service and vehicle service. Your feedback is important to us, and we would like the chance to address your concerns directly. Please reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com so we can learn more about your experience and work toward making this right. Thank you for taking the time to share your thoughts.
I dont know who this is! If it's a Subaru dealer the body shop that was working on my car may have taken it there.
We had the car in for a check engine light on the dash. I was told that it was coming on due to the cold. That maybe a sensor was going bad?????. We only had the car for a short while. It died on my daughter on Friday night during the fridge cold. Come to find out the spark plugs were bad. When we purchased the car it was just under 100,000 miles the top end of the sparkplugs life. The dealership told us when we were looking at this car, that it had performed safety and engine checks and it was good to go. This should have b... read more
Business response:
We're truly sorry to hear about the issues you've encountered with your vehicle, and we understand how stressful this situation must have been. We aim to provide thorough inspections and ensure all vehicles meet high safety standards. We'd like the opportunity to discuss this matter further and work toward a resolution. Please reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com so we can address your concerns directly. Your feedback is invaluable, and we appreciate the chance to make things r... read more
Awful. They are so busy looking for things that are wrong, they didn't get to the reason it was brought in.
Business response:
Thank you for your feedback. We apologize for the frustration you've experienced. We understand how important it is to address the primary concern when bringing your vehicle in for service, and we regret that we did not meet your expectations during this visit. We would like the opportunity to better understand your situation and make things right. Please contact Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com so we can address your concerns directly and work toward a resolution. Your satisfaction is ... read more
I have been going to dealer for most if oil changes, knowing I was paying a little more. This time though I felt very cheated and swindled. I went for oil change and it was due for some other stuff, OK but they rec'd service to differential that I said "next time". Supposedly did "inspection". Then I got a coupon in mail so decided to go ahead and do it a few days later. This time when they do "inspection" they find additional things like wheel bearings need redone one wheel(I had complained of sound for 6 months, 3 visits, ... read more
Business response:
We are very sorry to hear about your experience. It seems there may have been some discrepancies in the services provided. We encourage you to reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com to discuss this matter further. He can assist in reviewing the services provided, address any concerns, and help clarify why additional maintenance items were recommended after your recent visit. Your feedback is important to us, and we're committed to ensuring transparency and fair pricing.
Didn't like any of my experience with Reliable. They were not informative about how long or estimate if how long they would be with diagnosis and left me waiting 5 hours before anything was said about repairs. Not friendly service at all. I would not recommend them for anything!!
Business response:
We sincerely apologize for the negative experience you had with our service department. Providing clear communication and timely updates is a priority for us, and it's disappointing to hear we fell short in your case. To address your concerns and ensure we improve, we encourage you to reach out to our Fixed Operations Director, Robert Beverly, at rbeverly@reliablecars.com. He is committed to understanding what happened and making things right. Thank you for bringing this to our attention, and we hope to regain your trust in ... read more
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.