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Reliable Chevrolet
- Car Dealers
- Springfield, MO
About this business
Location details
3655 S Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Service guy not friendly. Paid to rotate tires but it wasn't done. Would recommend if service friendlier and if they'd actually do what they said.
Business response:
Thank you for sharing your feedback about your recent service visit. Our team works to provide a welcoming environment while ensuring every service performed is clearly communicated and completed with care. Comments like yours help us stay focused on delivering the level of experience our customers expect. Please reach out to Chris Rothwell at crothwell@vtaig.com if you would like to speak further about your visit.
It took over an hour to write a check out and get it paid for that is ridiculous it's no wonder you guys charge $600 for the paper work you may not know this but my time is precious thanks terry
Business response:
Thank you for choosing Reliable Chevrolet. We understand your time is valuable and appreciate your feedback about the checkout process. Your insight helps us improve our efficiency. Thank you for your business.
Had my tires rotated they didn't check tire pressure had 32 33 33 34 on the tires called and ask to return my call never did. Things better change or I won't be back . And I want my money back for extended warranty I bought
Business response:
Thank you for sharing your feedback. We understand how frustrating it can be when expectations for a routine service aren't fully met and when follow-up communication is delayed. Your comments help us focus on improving our service and ensuring that each visit meets the standards our customers expect. We would like the opportunity to review your concerns and discuss them directly, including any questions regarding your warranty purchase. Please contact Chris Rothwell at crothwell@vtaig.com so we can help you directly.
They took me home to wait. Didn't like the cost
Business response:
Thank you for your feedback. We're glad we could provide transportation while your Cruze was being serviced. We understand concerns about service costs and appreciate your honest input. Your five-star rating means a lot to us at Reliable Chevrolet.
They are not honest or hard working. Lack of understanding made them hard to work with.
Business response:
Thank you for sharing your experience with us. We're genuinely sorry to hear that your interactions with our team didn't meet your expectations. We truly value your feedback, as it helps us learn and improve. We'd welcome the chance to speak with you directly if you'd like to share more about your experience contact Eric Shoemaker, our General Manager, at 417-522-1617.
Felt lied to and tires low and couldn't even be nice and air them up
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling this way, and we understand how disappointing that must have been. Your comments are important to us as we continue to review our customer service efforts. We would welcome the chance to speak with you directly. Please feel free to contact Chris Rothwell at crothwell@vtaig.com so we can assist you further.
Was told things that were wrong with my car. Every time I get my oil changed it is something different that needs fixed every time. From the very first oil changed it was reported that I had an oil leak and every time after something different has been said about it. The person told me this last time that they would get back with me on Tuesday when they came back from being off so they could let me know when I could get in to get my CV joints replaced and transmission mounts fixed and oil leak fixed. That's what I was told t... read more
Business response:
We are concerned to hear about your service visits with us. Your concerns are important to us, and we would appreciate the opportunity to discuss this situation further. Please contact us Chris Rothwell at crothwell@vtaig.com so we can address these issues directly and work toward a better resolution.
Easy to schedule. Excellent personal service. Timely service
Business response:
Thank you for your fantastic feedback! We are happy to hear that you had a great experience. Your comments about our team's ability to provide personalized attention and complete work efficiently mean a great deal to us. We are, however, concerned to see the low rating provided. We would appreciate the opportunity to better understand your overall experience and ensure we continue meeting your expectations for your vehicle's service needs. Please contact Chris Rothwell at crothwell@vtaig.com so we can discuss your experience... read more
Terrible, Terrible, Terrible !!! What else can I say? They did nothing to attempt to repair my vehicle. The transmission still has problems. The technician noted in his repair report, "vehicle has multiple aftermarket lights mounted on the front bumper, this may cause interference with the transmission." These lights the technician referenced, are not hooked up! Another words they don't work! The technician drove my vehicle for 1 (one) mile and determined they could not duplicate the transmission issues I described. Reliable... read more
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration regarding the transmission concerns. Your feedback is concerning to us, as we strive to provide thorough diagnostics for every vehicle concern. We take all customer feedback seriously and want to learn more about your visit. Please contact Chris Rothwell at crothwell@vtaig.com so we can discuss your experience further and work toward a proper solution for your transmission issues.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 6,425 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.